Banquet Captain

Club Location:

Signature of Solon Country Club - Solon, OH Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. Position Summary The Banquet Captain is responsible for overseeing the execution of events to ensure seamless service, high guest satisfaction, and adherence to established standards. This role leads banquet staff, coordinates with the kitchen and management team, and ensures all event details are executed accurately and efficiently. Key Responsibilities Event Execution & Service Lead and supervise banquet staff during events (servers, bartenders, support staff) Ensure all event details (timing, setup, service style) are executed according to BEOs (Banquet Event Orders) Act as the primary point of contact during events for both staff and hosts Monitor service quality and step in as needed to maintain standards Staff Leadership Conduct pre-shift meetings to review event details, timing, and expectations Assign roles and sections to staff Train and mentor team members on service standards and procedures Maintain a positive, professional, and team-oriented environment Setup & Breakdown Oversee room setup including tables, linens, place settings, décor, and equipment Ensure proper breakdown and cleanup after events Verify all equipment and supplies are properly handled and stored Guest Experience Greet hosts and key guests; ensure their needs are met throughout the event Handle guest concerns or service issues promptly and professionally Maintain a visible presence on the floor to ensure smooth operations Coordination & Communication Work closely with culinary team to ensure accurate timing and presentation of food Communicate any changes or issues quickly to management and staff Ensure all safety, sanitation, and alcohol service standards are followed Qualifications 2-5 years of experience in banquet or restaurant service (leadership experience preferred) Strong leadership and communication skills Ability to multitask and remain calm under pressure Knowledge of food and beverage service standards Flexible schedule, including nights, weekends, and holidays Physical Requirements Ability to stand and walk for extended periods Lift and carry up to 30-50 lbs Perform repetitive tasks such as setting tables and serving Key Traits for Success Detail-oriented Organized and proactive Strong problem-solver Guest-focused mindset Team leader, not just a supervisor Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S. Arcis Golf has positioned itself as a dynamic leader in the industry by consistently providing unrivaled amenities to complement diverse playing experiences for members and guests. We continuously search for individuals who share our Passion for Service to join the teams at our many Clubs and Courses positioned throughout the country. Our growing and innovative organization offers competitive wages and benefit packages.