TDA- FND - Food & Nutrition System Technical Assistant Specialist (71095)

TDA

• FND•Food & Nutrition System Technical Assistant Specialist (71095)

DEPARTMENT OF AGRICULTURE

• 4.1 Austin, TX Job Details Full-time $5,000
• $5,500 a month 15 hours ago Benefits AD&D insurance Paid holidays Health insurance Dental insurance Flexible spending account Vision insurance Life insurance Retirement plan Paid sick time Qualifications Requirements specification Driver's License Systems & applications support Full Job Description TDA
• FND•Food & Nutrition System Technical Assistant Specialist (71095) ( 00057985 )

Organization :

DEPARTMENT OF AGRICULTURE

Primary Location :

Texas-Austin Work Locations :

SFA OFFICES AUSTIN

• 10 FLOOR 1700 N.

Congress Ste. 1100 Austin 78701

Other Locations :

Texas-Waco, Texas-San Antonio Job :

Computer and Mathematical Employee Status :

Regular Schedule :

Full-time Standard Hours Per Week :

40.00

Travel :

Yes, 5 % of the

Time State Job Code :

0221

Salary Admin Plan :

B Grade :

21 Salary (Pay Basis) : 5,000.00

• 5,500.

00 (Monthly)

Number of Openings :

1

Overtime Status :

Exempt Job Posting :

May 6, 2026, 3:37:54

PM Closing Date :

May 20, 2026, 11:59:00 PM Description

FOOD & NUTRITION SYSTEMS TECHNICAL ASSISTANCE SPECIALIST

This is a grant-funded position that is subject to the availability of funds up to/through September 30, 2027

Salary Information:

B21

• $5,000.00
• $5,500.

00/MO.

State Classification:

0221•

Information Technology Business Analyst I FLSA Status:

Exempt Posting Number:

26-71095-1

R Location:

Austin, San Antonio and Waco, TX Telework Option:

TDA does not offer telework, and all employees are required to be physically present for work.

HOW TO APPLY

Apply online via CAPPS. Applicants applying through Work In Texas (WIT) will be required to complete additional supplemental questions, optionally provide EEO information including how you heard about the job, and provide an electronic signature in the CAPPS Career Section to be considered for the position.

WHO ARE WE

The Texas Department of Agriculture's Food and Nutrition Division administers 12 federal child and special nutrition and more than $2.5 billion in federal money annually used to fund the programs for the State of Texas.

WHAT YOU'LL DO

The Systems Technical Assistance Specialist will perform routine systems technical assistance and support work for the Food and Nutrition (F&N) Division of the Texas Department of Agriculture (TDA) to contribute to the efficiency and effectiveness of the agency. You will be involved in gathering, developing, and documenting user requirements; reviewing, assessing, and developing business processes; creating and validating user acceptance testing; performing post-implementation support of systems; and providing technical assistance to the division staff. You will work under general supervision with moderate latitude for the use of initiative and independent judgment.

PRIMARY RESPONSIBILITIES

Critically assess division system issues reported by internal and external users; conduct initial investigation using system expertise and available documentation to determine root cause. Provide technical assistance to internal and external users via email, phone, in-person, or other methods of communication. Maintain knowledge of division staff and vendors to appropriately refer calls and messages, as needed. Consistently track and monitor technical assistance requests and responses from receipt to resolution; coordinate closely with the systems team and users to ensure clear, timely communications about request status. Maintain working knowledge of current system functionality, existing bugs, and enhancement requests to support efficient resolutions. Assist with creating system bugs reported and enhancements requested by internal and external users. Assist with updating and distributing information to support internal and external users' understanding and awareness of division systems, including webpage updates, internal and external communications, guidance documents, webinars, and other resources, as needed. Assist with the documentation of business processes and solutions related to division systems support, for inclusion in handbooks, desk procedures, or as needed to support system and division operations. Process, track, and approve security access forms for select system users. Maintain thorough documentation and close coordination with Security Business Analyst to support security audits. Maintain record keeping system for correspondence, forms, reports and documents related to technical assistance in accordance with Agency Records Management Policy. Follow all TDA policies and procedures. Perform other duties as assigned. Qualifications

QUALIFICATIONS/REQUIREMENTS FOR THE POSITION

( To be considered for the position, applicants must submit a State of Texas Application through CAPPS or WIT

• experience listed on the application and/or resume must state how each of the following qualifications are met).

Bachelor's degree in Computer Science, Management Information Systems, Business Management, Public Administration, or related field (One year of work experience related to the essential duties may substitute for a degree). One (1) year of experience providing technical support for a system, program, or group. Work experience gathering and documenting requirements from end users. Experience in a customer service-facing role working with a diverse audience.

PREFERRED QUALIFICATIONS

Professional experience working in systems, technology, data, or a similar field. Professional experience working for a government entity.

KNOWLEDGE, SKILLS & ABILITIES

Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources; and project management principles and practices. Skill in business analysis methodologies; analyzing and evaluating complex information technology applications, policies, and issues; and developing creative and workable solutions to complex problems and issues. Ability to analyze and interpret technical information, including regulations, policies, and automation system documentation/specifications; to communicate in writing; to translate user/business needs into a technical style; to communicate technical instructions to system users; to analyze, evaluate, and integrate business rules into system requirements; to exercise sound judgment in making critical decisions; and to communicate effectively.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

Normal office work environment and may have exposure to dust and environmental allergens consistent with normal business activities and human contact. Mostly sedentary in nature but may involve walking; standing; pulling and pushing; kneeling, stooping and bending; performing tasks requiring fine motor skills and coordination; and safely lifting and carrying items weighing up to 30 pounds. Must be able to work extended periods at a computer and may require working extended hours and some evenings and weekends, as needed. May involve travel, occasionally overnight (up to 5% ).

TELEWORK & WORK HOURS

The agency does not offer telework. TDA employees are required to be physically present for work. The agency's core business hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. TDA also provides limited customer service between 6:00-8:00 a.m. and 5:00-6:00 p.m. H-1B Visa Sponsorship We are unable to sponsor or take over sponsorship of an employment Visa.

BENEFITS

The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation.

Benefits include:

ü Retirement Plan ü Paid Group Health & Life Insurance for employees ü Paid Holidays ü Paid Vacation Leave ü Paid Sick Leave ü Longevity Pay ü Dental ü Vision ü Dependent Optional Life Insurance ü Voluntary AD&D Insurance ü Dependent Health & Life Insurance ü Health & Dependent care flexible spending accounts Only candidates selected for an interview will be contacted. A skills exercise may be conducted at the time of the interview. Due to the high volume of applications, we do not accept telephone calls. If you submitted your application through the CAPPS Careers Section , you may check the status of your application by accessing your profile and selecting My Jobpage and then selecting My Submissions. To be considered for the position, applicants must complete additional supplemental questions, optionally provide EEO information including how you heard about the job, and provide an electronic signature in the CAPPS Career Section. A valid government-issued driver's license, which is recognized by the Texas Department of Public Safety and in good standing, and an acceptable driving record are required. TDA will verify this information with the Texas Department of Public Safety. Applicants with a driver's license not issued by the State of Texas should obtain and be prepared to provide a copy of their current driving record on or before their first day

Background Checks:

A criminal conviction records check is required for applicants who are selected for a position. •

Foreign Credentials:

upload an evaluation of your coursework if you have obtained a degree(s) from a school outside of the United States; otherwise, we cannot give you credit for your degree. Some organizations that provide evaluation services are: Foreign Credential Services of America 1910 Justin Lane, Austin, TX 78757-2411

Phone:

512-459-8428

SpanTran:

The Evaluation Company 2400 Augusta Drive, Suite 451 Houston, TX 77057

Phone:

713-266-8805 Global Credential Evaluators, Inc. P.O. Box 9203 College Station, TX 77842

Phone:

512-528-0908 Equal Employment Opportunity (EEO): TDA is an equal employment opportunity (EEO) employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, age, genetic information, military status, or protected activity.

Reasonable Accommodations:

If you are scheduled for an interview and require any reasonable accommodation in our interview process, please inform the hiring representative who calls you to schedule your interview or an HR representative at 512-463-7423. Whenever possible, please give the hiring or HR representative sufficient time to consider and respond to your request. TDA participates in E-Verify and will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization.

Military and Former Foster Child Employment Preference:

TDA complies with the provisions of the veterans and former foster child employment preference acts. Please contact our Human Resources-Veterans Liaison at (512) 463-7454 for assistance.

Go to https:

//texasskillstowork.com/, https://www.onetonline.org/, or http://www.careeronestop.org/ for assistance in translating your military experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Additional Military Occupational Specialty (MOS) Code or Crosswalk information is available from the Texas State Auditor's Office at Information Technology MOS Codes.