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Job Description
Location:
Midwestern State University- Wichita Falls, TX Salary:
$60,000-65,000 At over 300 college & universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are food-forward difference makers, bound together by a desire to feed hungry minds and prepare students for success. We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you. Job Summary Chartwells HIgher Education is hiring an energetic and growth minded
RETAIL DINING DIRECTOR
to lead our restaurant concepts on the beautiful campus of
MIDWESTERN STATE UNIVERSITY.
This key leadership position overseeing our
FAST CASUAL
campus dining options, you will be responsible for adhering to the client's culture and guidelines, the Health Departments regulations, and company's standards & policies. This position also motivates, trains, develops, and directs all employees to accomplish the objectives of the operation to the satisfaction of the customers and client. At Midwestern State University, we serve over 5,000 students across campus in one dining hall, a student lounge and three national brands on campus; Chick Fil A, Einstein Bagels and Starbucks (WPS).
Essential Duties and Responsibilities:
Maintains excellent relationships with the client. Manages, trains, and develops associates. Performs other duties as assigned Oversee daily dining operations across retail and/or residential dining locations Ensure consistent execution of food quality, presentation, and service standards Support implementation of brand standards (Starbucks, Chick-fil-A, etc., if applicable) Monitor labor, scheduling, and productivity to meet operational needs Assist in managing budgets, forecasting, and P&L performance Monitor food cost, labor cost, and controllable expenses Support inventory controls, ordering, and waste reduction initiatives Utilize reporting tools (e.g., POS, Power BI, or internal systems) to track performance Assist with hiring, onboarding, and training of team members Provide coaching, performance feedback, and progressive discipline when needed Promote a positive, inclusive, and accountable team culture Support scheduling and labor deployment to align with business demands Ensure a high level of customer satisfaction and responsiveness to feedback Address guest concerns and resolve service issues promptly Partner with campus stakeholders to enhance dining services and engagement Ensure adherence to company policies, food safety standards, and health regulations Maintain sanitation, safety, and audit readiness (local and company audits) Support communication with university partners and campus leadership Assist with vendor coordination, product sourcing, and contract compliance Help implement new concepts, promotions, and service initiatives Enforce HACCP standards and workplace safety practices
Qualifications:
1 to 3 years of food service management experience. Experience in restaurants, hotels, corporate dining, education, military, health care, and/or related food service operations. Strong leadership and communication skills. Financial experience and business acumen skills. Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet. Associate's degree is preferred. Apply to Chartwells Higher Education today! Chartwells Higher Education is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.
Disclaimer:
this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Chartwells Higher Ed maintains a drug-free workplace. Associates at Chartwells Higher Ed are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Paid Parental Leave Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
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//www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ChartwellsHED.pdf Certain positions may require Florida Level 2 background screening.
