Butcher Block Supervisor

Position Overview The Butcher Block Supervisor oversees the daily operations of the meat service counter (Butcher Block), ensuring high-quality products, exceptional customer service, and adherence to food safety standards. This role leads and supports the team in delivering fresh, custom-cut meat products while driving sales and maintaining an engaging customer experience. Key Responsibilities Service Counter Operations Supervise daily Butcher Block operations including service, cutting, wrapping, and merchandising Ensure product availability, freshness, and proper rotation at all times Maintain a clean, organized, and customer-ready service counter Monitor inventory levels and assist with ordering to support sales demand Customer Service & Sales Provide outstanding, personalized customer service including custom cuts and product recommendations Promote items through suggestive selling, sampling, and product knowledge Build customer relationships and ensure a premium shopping experience Resolve customer concerns promptly and professionally Team Leadership & Development Train, coach, and support meat clerks and cutters assigned to the service case Assign daily tasks and ensure productivity standards are met Reinforce company policies, safety practices, and service expectations Support hiring and onboarding efforts as needed Food Safety & Compliance Ensure strict adherence to all food safety, sanitation, and health regulations Monitor temperature logs, product handling procedures, and equipment cleanliness Maintain compliance with company policies and regulatory standards Merchandising & Presentation Execute attractive and well-stocked service case displays Ensure proper labeling, pricing accuracy, and rotation practices Support promotional activity and seasonal merchandising plans Operational Support Assist Meat Manager with shrink control, inventory management, and departmental goals Monitor waste and implement practices to reduce loss Support backroom organization, cutting room standards, and workflow efficiency Qualifications Previous meat department or butcher experience preferred Knowledge of meat cuts, food safety, and handling procedures Strong leadership, customer service, and communication skills Ability to work in a fast-paced, hands-on environment Basic math and computer skills Flexible availability including weekends and holidays Key Competencies Customer Focus Product Knowledge Leadership & Team Development Food Safety Compliance Attention to Detail Operational Execution Work Environment Retail grocery and fresh food environment Frequent use of knives and cutting equipment Exposure to cold conditions (coolers/freezers) Regular lifting, bending, and standing (up to 50 lbs)