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Job Description
Table Games Floor Supervisor (Craps) Full Time (Planet Hollywood LV) Caesars Entertainment - 3.6 Las Vegas, NV Job Details Full-time 11 hours ago Qualifications Customer communication Staff supervision Customer relationship building Guest relations Casino In-person customer service Employee relationship building English Managing hospitality teams High school diploma or GED Customer relationship management Gaming license General management Table games accessories Full Job Description
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY
Supervises the operation of one or more table games on an assigned shift while placing special emphasis on guest service. In addition, ensures game integrity and provides security of departmental assets. Perpetuates employee motivation utilizing positive recognition and corrective coaching. (Dice/Craps) is a must!!!!!
HOW YOU WILL CREATE THE EXTRAORDINARY
Displays a working knowledge of all table games, house rules, counting methods and procedures covering each game in an assigned area Verifies fill slips, credit slips, and markers pertaining to games in the assigned area Settles disputes that arise from guest in the Table Games area, referring to those, either at a pre-determined threshold or a certain degree of difficulty to your manager Assure guest development by interacting with guest Remains alert to any unusual or questionable activities being displayed by any Table Games employee or gaming guest. Reports any situation to their assigned superior Rates all guest. Promotes and creates Total Reward cards for new and existing patrons Knowledge of Title 31/BSA/Underage Gaming regulatory requirements Accurately maintains table game inventories and player win/losses Changes cards /dice. Opens, and closes games Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance Counsels, guides, coaches and instructs assigned personnel in the proper performance of their duties Champions all Guest Service Programs and Service Standards adopted by the company and always sets an example of these standards when on shift Prepares and coordinates the periodical performance review of assigned personnel as determined by management Understands and enforces all company policies and procedures Inform Casino Manager of potential safety problems Maintain Key Security Delivers and completes minimum required standards for all property initiatives, including Spotlights, Service Standards, and Gaming knowledge requirements Attend all mandatory meetings required by the company/department Manages and intervenes when problems or differences between Table Games employees and gaming guests arise and provides assistance , WHAT
YOU WILL NEED
Craps/Dice is a must!!!! High School graduate or equivalent required. College Degree preferred Work Requires a minimum age of 21 Three - five years' casino experience required as a Floor Service Supervisor Knowledge of multi-games is a plus Knowledge of casino rules, regulations, and procedures pertinent to pit operations is preferred. Must possess excellent customer relations, leadership, and communication skills Must be able to read, write, speak, and understand English Must be willing to work any day of the week and any shift Must be able to have a good relationship with co-workers and work as a team Must present a well-groomed appearance
Cards Needed:
Alcohol NV and Gaming License
ADDITIONAL REQUIREMENTS
Craps/Dice knowledge is a must!!!!! Must be able to respond calmly in a demanding environment, multiple tasks to be managed under time constraint Must possess good manual dexterity for quick and accurate handling of chips, cards, and money Must have excellent vision (including peripheral) to protect the games Must be able to tolerate secondhand smoke, high noise levels, bright lights and dust Must be able to bend, reach, kneel, twist and grip items Must be able to walk and be on foot for extended periods of time Must be able to manage a heavy business volume, and sensitive situations relating to staff and guest problems, in a timely manner
ABOUT US
With 2,500 beautifully designed guest rooms and suites showcasing some of the best views in town, Planet Hollywood encompasses more than 100,000 square-feet of gaming, several lounges, various restaurants including Gordon Ramsay Bur
GR. TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
