Supervisor Table Games On Call

Summary:

Lead table games dealers to maintain the integrity of assigned games and personnel.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors: Smile, display energy and open body language Proactively greet team members and guests, initiating interaction to provide service Always use a positive parting remark to end the conversation

Essential Job Functions:

Monitors and supervises all assigned gaming areas. Opens and closes table games in assigned area verifying count as provided by the dealer. Inspects card decks prior to play. Tracks and records player buy-ins, wins, losses and bet amounts. Monitors bets and payouts and corrects as needed. Supervises player tracking process. Initiates and verifies fills to tables. Investigates and resolves guest complaints or concerns in accordance with standard procedures. Maintains security of all games. Responds calmly and makes rational decisions when handling guest issues. Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures. Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Pennsylvania Gaming Control Board regulations. Train and manages staff in accordance with organizational and approved departmental standards, policies and programs. Makes recommendations for Team Member discipline to Pit Manager. Assists with dealer performance review process. Responsible for safeguarding assets. Performs all other duties as assigned.

Qualifications:

Must be 18 years of age or older. High school diploma or equivalent. Two or more years' related experience. Minimum of one year multi game dealing experience. Knowledge of table games math, procedures, game protection and training requirements. Knowledge of a minimum of two table games, ie: blackjack, craps, roulette as well as specialty games. Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must possess excellent customer relations and communication skills. Available to work flexible shifts, weekends and holidays. Ability to obtain and maintain all necessary licensing.

Physical and Mental Demands:

Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms. Must occasionally lift and/or move up to 25 pounds. Must be able to identify colors. Ability to work in a noisy and smoky environment. Able to work with others while maintaining a positive and professional