Game Support Agent

Game Support Agent Lingo Staffing - 3.7 Austin, TX Job Details Temporary | Temp-to-hire $12 an hour 15 hours ago Qualifications Operating systems English Full Job Description Lingo Staffing is seeking a Game Support Member who will bring strong customer service skills and a positive attitude to our team. We are especially interested in avid gamer and mobile game enthusiasts. As a Game support Member, you will be the first point of contact for players.

Hours:

Day shift Pay rate:$12/hr This position is fully remote

Details:

Resolve player concerns. Supports game players via email, forums, chat, ingame and social media channels. Identify player needs, clarify information, research every issue, and provide solutions and/or alternatives Give accurate and real-time responses to player inquiries via email and live chat Keep accurate detailed notes per intake Offer inputs and player behavior insights based on interactions to Support team Escalate issues to appropriate teams when necessary

Qualifications:

Knowledge and passion for games and mobile games (especially

MMO, RPG

) is a must Experience using various Operating Systems and documenting tools Excellent typing speed, verbal and spoken English skills Good comprehension and documentation skills Ability to maintain poise and a professional attitude during periods of high complaint volume Ability to communicate effectively and professionally with others, from customers to coworkers #INDRR