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Job Description
Caesars Rewards Representative Danville, VA, United States (On-site)
WE ARE CAESARS
At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.
Our Mission :
"Create the Extraordinary"
Our Vision :
"We create spectacular worlds that immerse, inspire and connect you. We don't perform magic; we create it with excellence."
Our Values :
"Blaze the Trail, Together We Win, All-In on Service" Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.
JOB SUMMARY JOB SUMMARY
The Caesars Rewards Representative - Premium Slots is responsible for soliciting and identifying new premium slot customers for the Caesars Rewards Program. This role provides fast, friendly, and excellent service while enrolling new members on the casino floor. Representatives maintain accurate customer information, uphold high standards of data integrity, and promote Caesars Rewards benefits and promotions to enhance guest engagement and loyalty.
HOW YOU WILL CREATE THE EXTRAORDINARY
Solicit and identify new premium slot customers on the casino floor for the Caesars Rewards Program. Issue point vouchers and complimentary items based on customer account information. Acknowledge, greet, and engage customers in a friendly and professional manner. Create and issue Caesars Rewards cards while promoting program benefits and related promotions. Maintain database integrity by following high standards of data entry. Ensure protection of customer rewards, personal information, and credit lines. Promote Caesars properties by interacting with guests in an enthusiastic, helpful, and friendly manner. Meet attendance guidelines and adhere to regulatory, departmental, and company policies.
HOW YOU WILL CREATE THE EXTRAORDINARY WHAT YOU WILL NEED
Previous commission, telemarketing, or retail sales experience preferred. Previous customer service experience with proven ability to provide courteous, friendly, and efficient service. Excellent interpersonal and communication skills. Basic computer experience required. Outgoing personality with the ability to generate business by signing up qualified players. Ability to work any day of the week and any shift. Must be at least 21 years of age and able to obtain a Gaming Sheriff's Card / Gaming License. Must be able to read, write, speak, and understand English. Must be able to work well with others and function as part of a team. Must present a well‑groomed, professional appearance.
ADDITIONAL REQUIREMENTS
Must be able to move throughout the Casino/Hotel and Caesars Rewards areas for the entire shift. Must be able to stand and walk for long periods. Must remain aware of ongoing changes and enhancements to the Caesars Rewards program. Must be able to respond calmly and professionally in a fast‑paced environment. Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk. Must be able to lift and carry up to 25 pounds. Responds to visual and aural cues. Manual dexterity required to operate equipment including computer, telephone, copier, fax machine, ten‑key, embosser, printer, and bar encoder. Must be able to tolerate areas containing secondhand smoke.
TOGETHER WE WIN
We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary. As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre-employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre-employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre-employment screening may occur post-offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status, or any other characteristic protected by law. ADA Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy-related conditions, or where a conflict exists between the position and an individuals' religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person's race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
