Table Games Supervisor

Table Games Supervisor Rivers Casino Portsmouth - 3.4 Portsmouth, VA Job Details $28.85 an hour 10 hours ago Qualifications Customer communication Management Guest relations Team leadership In-person customer service High school diploma or GED Math Customer relationship management Casino compliance and regulation

Full Job Description Job Summary:

Supervises table games dealers to maintain the integrity of assigned games and personnel.

Available Shift:

Swing shift

Supervisory Responsibilities:

Yes, Table Games Dealers Duties/Responsibilities:

Monitors and supervises all assigned gaming areas. Opens and closes table games in assigned area verifying count as provided by the dealer. Inspects card decks prior to play. Tracks and records player buy-ins, wins, losses and bet amounts. Monitors bets and payouts and corrects as needed. Supervises player tracking process. Initiates and verifies fills to tables. Investigates and resolves guest complaints or concerns in accordance with standard procedures. Maintains security of all games. Responds calmly and makes rational decisions when handling guest issues. Remains alert to any unusual or questionable activity by team members and guests and takes appropriate action to correct the situation within established policies and procedures. Monitors the volume and quality of gaming business and adjust game spread and table limits as appropriate within established policy. Discretionary ability to extend complimentary services in accordance with the approved comp matrix. Ensures compliance with all regulatory controls both internal and external including but not limited to the state and federal laws and the Virginia Lottery Board Hires, trains and manages staff in accordance with organizational and approved departmental standards, policies and programs. Performs all other duties as assigned.

Knowledge, Skills, and Abilities:

Excellent verbal and written communication skills. Excellent organizational skills, with particular attention to quality and detail. Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to staff or customers and other employees of the organization. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations. Must have strong leadership skills with a clear focus on guest service and Team Member relations as a priority. Able to work with others while maintaining a positive and professional Must possess excellent customer relations and communication skills. Available to work weekends, holidays and specific property events.

Minimum Education and Experience Requirements:

Must be 21 years of age or older. High school diploma or equivalent. Two or more years related experience. Minimum of one year multi game dealing experience. Knowledge of table games math, procedures, game protection and training requirements. Knowledge of a minimum of two table games, ie: blackjack, craps, roulette as well as specialty games. Certifications, Licenses, and/or

Registrations:

Gaming license/registration as required by the Virginia Lottery.

Physical Requirements:

Regularly required to stand for extended periods of time, see, walk, talk and hear; use hands to finger, handle, or feel and reach with hands and arms. Must occasionally lift and/or move up to 25 pounds. Must be able to identify colors. Ability to work with moderate to loud noise, bright lights, smoke, dust. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.