Spa Concierge

Ready to add value and make a difference? Come join Aphros Beauty, Permanent Make-Up & Spa, a Spa focused on building confidence through beauty & relaxation ensuring best client experience and results. We are hiring for a Spa Concierge At Aphros Beauty, we value our team members and strive for excellence with every guest experience.

Description Job Summary:

The Spa Concierge is responsible for ensuring proper guest flow of each guest and coordinating the spa schedule. This includes greeting all guests with a warm welcome, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system, charging for services performed, retailing products and gift cards and keeping the spa & front desk clean and organized. The Spa Concierge will also be responsible for communication and sales such as memberships, packages and social media platforms. More specifically, our amazing Spa Concierge will:

• Welcome and provides personal attention from the time the guest walks through the door. Serving each guest with care and kindness.
• Accurately book, change, and cancel spa appointments.
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
• Answers the phone with a smile each and every time with Aphros greeting. Provide accurate, appropriate, and immediate responses to all requests by guests.
• Be on time for your shift. Properly open and close spa each day according to Standard Operating Procedures.
• Acknowledge and greet everyone who enters and leaves spa facilities.
• Utilize spa computers with skill and proficiency. Answer the phone promptly and use the guest's name throughout the phone conversation.
• Actively promote the spa, treatments, services, and retail, as well as programs, promotions and/or discounts available. Use social media and rewards app to promote spa services, memberships, packages and its employees.
• Educates the guest on Aphros Beauty menu, total experience which includes a warm welcome, offering refreshments for all appointments, check in, introduction to our locker room and amenities, and helping them to have a seamless experience prior to start of a treatment.
• Maintain a clean; safe, fully stocked and well-organized work area.
• Develop ability to work without constant direct supervision and remain at assigned post for extended periods of time. Maintain a positive attitude and contribute toward a quality work environment. Aphros Beauty Permanent Make-Up & Spa offers:
• Paid Training
• Competitive Wages with Incentives (hourly & commission)
• Flexible Schedules
• Birthday Treats
• Coffee Break
• Employee Wellbeing Program
• Employee Discounts on Spa Services & Products

•

Uniforms Position Requirements:

Must be detail-oriented and have the ability to multitask. Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent customer service skills. Must possess basic math and money handling skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication, listening and computer skills. Exceptional time management awareness. Exceptional team player. Minimum 3 years customer service experience At least 2 years in a sales position(preferred) May have worked in a commission role and strive on meeting quotas (preferred) Come share with us your unique talents and professionalism and in return, we will train you in "The Aphros Beauty way" providing you with the tools, knowledge, that will help you deliver the best guest experience each and every time. We are a company that recognizes, rewards and celebrates with you along the way—as you excel and grow in your talents, opportunity will follow you. The willingness to serve and the ability to deliver results are the core of our company's mantra. We are seeking passion filled, enthusiastic individuals driven by intention and guided by excellence to join our team today. Want to be more than just a number

• then you should consider joining the Aphros Beauty PMU & Spa Family today!

Note:

This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs. Please submit your resume highlighting relevant experience in any Spa, Medical, Wellness or Sales facility.

Pay:

$14.00

• $18.

00 per hour

Shift:

4 hour shift Day shift Application Question(s): Are you able to work on Saturdays? Do you have at least 2-3 years in Hospitality, Beauty or Wellness industry?

Experience:

Sales:

2 years (Preferred)

Customer Service:

3 years (Required) Ability to

Commute:

Birmingham, AL 35209 (Required)

Work Location:

In person