Concierge (part-time)

Team Gilbert has an exciting opportunity for a part-time Concierg e. The concierge is the face of our Town facility; and is committed to an exemplary experience for all visitors, staff, and elected officials with whom they engage. They greet and assist visitors, staff, and elected officials as they enter the lobby area of the building, instruct visitors on sign-in procedures/policies, answer inquiries, provide information, and notify stakeholders of security/safety concerns as needed. This position ensures the lobby area remains clean and presentable throughout regular hours of operation, reports any issues to facilities, and receives and signs for any packages and mail delivered to the building. The primary schedule of this position will be Monday - Thursday 7 a.m. - 3 p.m.

Essential Duties and Responsibilities Include:

Welcome visitors to the building, and assist with sign-in procedures using Gilbert's visitor sign-in technology; Engage with people in the lobby, sharing information about the building, answering questions, and making introductions as needed; Assist with pick up/shipping for Town store purchases and wellness prizes; Receive, review, and respond as necessary to emails, including emails that come into the general HR email inbox, from internal and external customers; Answer incoming phone calls from residents, business owners, and staff; Assist with scanning and uploading documentation as needed; And more! For the full job description, click here.

Note:

This position is currently undergoing benchmarking and the pay range for the role will be updated as soon as it is completed. We anticipate the hiring range for the role will be $20 - $22/hour.

Anticipated Recruiting Timeline:

Posting Closes:

May 24, 2026

Virtual Interview Invites Sent:

May 28, 2026

Virtual Interview Submission Deadline:

May 31, 2026

Interview Invites Sent:

June 4, 2026

In-Person Interviews:

June 10, 2026

Anticipated New Hire Start Date:

June 22, 2026 •Subject to change and for planning purposes only At Team Gilbert , we hire innovative, forward-thinking problem-solvers who love what they do! In addition to possessing the ability to live out our core and functional values daily, candidates must possess the following requirements: High School Diploma or equivalent (G.E.D.). 3 years of experience in a customer service environment. Organization and keeping a clean, presentable area to the public. Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work. You are also someone who has the Knowledge and Skills ( Either upon hire or within the first 30 days): Comfort with various technology tools, including Office 365, text, phone transfers, supply and meal ordering sites, digital visitor tools, and others;

The Town of Gilbert:

Popular destinations, other Town buildings, community events, and activities, internal and external resources, and the Gilbert website; Town policies, including building safety guidelines, personnel policies, and process of service; Multi-tasking activities and assisting multiple customers at the same time; Organization and keeping a clean, presentable area to the public; Exceptional customer service and interpersonal skills as applied to interactions with internal and external customers. ADA and Other Requirements This position will require communicating, hearing, seeing, moving throughout the lobby area, typing, carrying less than 10 pounds, opening/closing doors, light dusting & sweeping, managing multiple priorities at once, answering a variety of questions and displaying a positive attitude while working with others. Gilbert is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If any reasonable accommodation is needed while participating in the application and interviewing process, please contact our People Team (Human Resources) at 480-503-6823. Requests should be made as early as possible to allow time to arrange the accommodation. Gilbert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.