Job Description
Concierge FirstService Residential - 3.4 Phoenix, AZ Job Details Full-time $24 - $26 an hour 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance Flexible spending account Employee assistance program Vision insurance 401(k) matching Life insurance Pet insurance Qualifications Visitor query response Customer records maintenance Guest reservation booking Records maintenance Resident conversation engagement Phone communication Inventory management Greeting customers Client inquiry handling Answering guest questions Mail distribution De-escalation techniques Conflict de-escalation Parking regulations Vendor compliance management Task prioritization Decision making Mail management Property management company experience Vendor communication Organizational skills Computer skills Mail processing Productivity software Clean workspace maintenance Communication skills Entry level Office phone management
Full Job Description Description Job Overview:
We are seeking a professional, customer-focused Concierge to serve as the first point of contact, ensuring a welcoming atmosphere while assisting with resident inquiries, managing building access and coordinating community services. Compensation:
$24+ per hour FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future. Your Responsibilities:
Welcome guests in a warm and friendly manner, answering any questions Assist residents with inquiries, service requests, and community-related information Answer and direct phone calls in a polite, friendly, and professional manner Communicate with maintenance and management teams to address the residents' needs Maintain the reception area and common areas in a clean and tidy manner Receive deliveries; sort and distribute mail and packages Update new and existing homeowners' information in the appropriate system Assist in dispersing key fobs to residents and securing/controlling the inventory of the fobs and all access keys Assist residents in requests such as coordinating timely valet car delivery, accessing transportation, or making reservations at local venues Assist the manager in communicating policy and procedure updates to all relevant onsite staff Assist the manager in ensuring the valet, doorman, and lobby ambassador employees are performing to the highest standard Coordinate resident move-ins, move-outs, and large item deliveries Manage contractor and vendor parking and access procedures, ensuring all vendors comply with access rules and regulations Skills and Qualifications:
Friendly, outgoing, and personable Able to identify issues and resolve them before problems arise Able to work independently with little supervision Superb judgment and decision-making skills Able to prioritize and adjust to incoming demands Strong written, verbal, and listening communication skills, emphasizing clarity, accuracy, correct grammar, timeliness, and brevity. Proven ability to diffuse tense situations, handling difficult conversations effectively Proficient with standard office technology and software Demonstrates superior organizational skills Education and Experience:
HOA, Property Management, and/or Hospitality Concierge experience is a plus Physical Requirements:
Work in a typical office environment, using a computer Sit and/or stand for lengthy periods of time Able to lift objects weighing up to 30 pounds Work Location :
Phoenix, AZ 85014 Work Hours:
Typical schedule is Monday - Friday; 9a - 5p What We Offer:
10 company paid holidays Paid volunteer time Paid sick and vacation time Medical, dental, vision HSA and FSA Company paid life insurance and Employee Assistance Plan Supplemental life, disability, accident, critical illness, hospital indemnity Identity theft, legal services Pet insurance 401(k) with company match Disclaimer:
The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time. FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check. Automated Employment Decision Tool (AEDT) Usage:
We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. Job Qualifications and Characteristics Assessed:
The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company. Alternative Selection Process or Reasonable Accommodations:
Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel . Requesting Information About the AEDT - NYC
Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at ; we will respond in accordance with Local Law 144, within 30 days.
