Personal Concierge/Guest Experience Planner - Waldorf Astoria Monarch Beach Resort and Club

The award-winning Forbes 4-Star and AAA 5-Diamond Waldorf Astoria Monarch Beach Resort & Club is looking for a Personal Concierge/Guest Experience Planner to join the Guest Relations Team! Located in the beautiful coastal town of Dana Point, adjacent to Laguna Beach, this town played an iconic role in the emergence of California's surf culture and today is celebrated for its laid-back vibe and fun, active lifestyle. The resort is perched on 175 acres atop a 150-foot seaside bluff with over 400 rooms, 115,000 square feet of indoor and outdoor meeting space, and 8 food and Beverage outlets. This includes 4 restaurants, a beach club, lounge, marketplace, and in-room dining. At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. Want to learn more? Hotel Website , Facebook ,

Instagram Classification:

Full-Time Shift:

Various - must be available to work weekdays, weekends, and holidays.

Pay Rate:

The pay rate for this role is $24.50 per hour and is based on applicable and specialized experience and location. Exceptional Hospitality Starts with You Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a Concierge , you're not just assisting guests with special requests and services - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. Here's what you'll do during a typical day: Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs Manage guest communications: Receive and deliver messages, mail, packages, and faxes Support VIP guests: Facilitate seamless registration and elevated service for high priority guests Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs