Hospitality Associate

Hospitality Associate Young's Holdings Healdsburg, CA Job Details Part-time $24

• $26 an hour 6 days ago Benefits Paid holidays Health insurance 401(k) Flexible spending account Paid time off Employee assistance program Life insurance Qualifications Retail sales transactions Managing customer accounts Customer relationship building Guest relations Wine knowledge Greeting customers Client relationship development Store opening/closing procedures Bachelor's degree Continuous improvement Stocking Data collection Account management POS systems Communication skills Entry level Time management Full Job Description

WHO IS HARPER'S REST?

Harper's Rest is a small, premium estate winery in Russian River Valley, rooted in two distinct vineyards—one Regenerative Organic Certified®, the other currently transitioning to organic farming. Our approach to viticulture is grounded in soil health, biodiversity, and long-term sustainability.

COME WORK WITH US

Our success is a result of the passion and creativity of our people, our exceptional portfolio, and our shared commitment to our core values: integrity, family, quality, and entrepreneurial spirit. Whether you're looking for constant growth, meaningful work, career development, having fun at work, or opportunities for promotion, we're sure that you will find that here! Diversity. Equity. Inclusion. They're more than just words for us. We are committed to creating an inclusive and fair workplace that promotes and values diversity. We believe that when people feel a sense of belonging, they are more creative, innovative, and successful. While we know we have more work to do to advance diversity, equity, and inclusion, we're investing to move our company and industry forward. In recruiting for our team, we welcome the unique contributions you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, national origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation, and beliefs.

ABOUT THE JOB

We're looking for a passionate and talented Part-Time Hospitality Associate. This role plays a vital part in delivering exceptional guest experiences by combining wine service with elevated hospitality. Responsibilities include providing personalized wine education, showcasing our vineyards and winemaking processes, and supporting sales, while also warmly welcoming guests, assisting with on-site events and new experiences, helping with event setup and breakdown, and ensuring a seamless experience for those visiting or staying on the property. This position requires a dynamic individual who thrives in team settings, demonstrates a genuine passion for wine and hospitality, and creates memorable moments for every guest. From greeting visitors to preparing spaces for events and engaging with guests throughout their visit, this role is key to bringing our brand to life. A strong sense of team spirit is essential, as collaboration enhances the overall guest experience. As a representative of our brand, the Hospitality Associate combines professionalism with a warm, approachable demeanor to create a welcoming and memorable environment.

ESSENTIAL FUNCTIONS/THE DAY-TO-DAY

Customer Service Expertise Anticipate guest needs and deliver elevated, personalized hospitality to every guest. Build authentic, lasting connections with guests to enhance loyalty and ensure memorable visits. Approach each interaction with a positive, enthusiastic attitude and a commitment to guest satisfaction. Collaborate closely with the hospitality team to ensure a seamless and high-quality guest journey from arrival to departure. Stay informed and articulate about current wine offerings, seasonal promotions, and upcoming events. Maintain a professional appearance in alignment with brand standards and the guest experience we strive to offer. Wine Knowledge & Education Foster a passion for wine and commit to deepening your understanding of Harper's Rest wines, vineyards, and winemaking philosophy. Actively participate in internal training and wine education opportunities to stay informed and inspired. Share wine knowledge with confidence and enthusiasm, providing guests with a rich and educational tasting experience. Operational Proficiency Operate the point-of-sale (POS) system with accuracy and efficiency, handling sales, shipments, and customer account management. Demonstrate problem-solving skills, openness to feedback, and a commitment to continuous improvement. Take initiative with daily operational tasks, including opening/closing procedures, restocking, table clearing, and maintaining overall cleanliness. Thrive in a fast-paced team environment, working collaboratively to support the evolving needs of the business. Sales Excellence Lead engaging and informative wine tastings that bring the story of each wine to life, including vineyard practices and winemaking techniques. Assist guests in selecting wines and completing purchases, ensuring their preferences and needs are thoughtfully considered. Take ownership of individual performance metrics, including wine sales, allocation sign-ups, and guest data collection. Proactively promote allocation memberships, special events, and curated guest experiences. This is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

AM I THE RIGHT FIT?

Not everyone can be a Hospitality Associate. To be seriously considered for the role, here is what you'll bring:

Education/Licenses/Certifications:

Required Bachelor's degree or equivalent experience Must be 21 years old due to the handling and/or tasting of alcoholic beverages as part of the job responsibilities, in compliance with state and federal alcohol regulations.

Experience:

2+ years in related position or in hospitality, wine service, or a guest-facing environment

Skills/Traits:

Exceptional communication/interpersonal skills. Strong organizational and time management skills. Solution-oriented. Excellent customer service skills. Passion for wine, the wine industry, and guest experience. Knowledge of wine pairings, wine regions, and winemaking processes is a plus. Flexibility to work weekends, evenings, and holidays as needed.

Physical Demands:

Lifting and carrying: this role may require lifting up to 50 lbs Ability to work evenings and weekends to support events and ability to work non-traditional hours Standing and walking: this could include standing for long periods or walking for extended periods throughout the day. If after reading through this long list you're thinking

• I'm not sure if I meet 100% of these requirements, should I still apply? YES
• if you embody a growth mindset, see challenges as opportunities to develop, and find smarter (not harder) ways to get the real work that matters done, you sound like our kind of candidate. Regardless of where you come from, how you identify, or the path that led you here
• we want to talk to you! Our cash compensation amount for this role is targeted at $24
• 26 an hour plus gratuities.

Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above. Here are some of our favorite

Perks and Benefits:

At Harper's Rest, we ask a lot of our employees, which is why we give so much in return. In addition to your competitive total cash compensation, medical plans, we'll also provide you with: 401k plan where you are 100% vested

• literally free money Healthcare and dependent care flexible spending accounts Company-paid life insurance Monthly wellbeing stipend Competitive paid time off and ten company paid holidays Support for and access to relevant training and development opportunities Employee assistance program