Spa Coordinator

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. Please Click Here to apply internally. Spa Coordinator SUMMARY The Spa Coordinator is a highly visible and integral role within the Spa, responsible for supporting the flow, organization, and daily excellence of all operations. This individual serves as a key partner to Spa Leadership, helping to ensure that every detail—across guest experience, colleague support, and facility readiness—is thoughtfully executed. With a strong presence in the operation, the Spa Coordinator helps create an environment where colleagues feel informed and supported, and where guests experience a seamless, personalized, and elevated level of care. This role brings intention to communication, structure to daily operations, and consistency to the overall Spa experience.

PRIMARY RESPONSIBILITIES

Support the daily flow of the Spa across all areas, including Reservations, Front Desk, Salon, Fitness, Lounge, Facilities, Massage, and Aesthetic Services, ensuring a seamless and well-orchestrated operation. Partner closely with Spa Leadership to align on daily priorities, business needs, and service focus, helping bring clarity and consistency to the team. Assist in coordinating VIP guests and group experiences, ensuring thoughtful preparation, personalization, and follow-through. Support the efficiency and balance of daily spa bookings, working to maximize business levels with an exceptional associate and guest experience. Coordinate meetings, trainings, and daily touchpoints, ensuring teams are informed, prepared, and set up for success. Maintain awareness of the physical space, supporting the readiness, cleanliness, and functionality of all Spa facilities and equipment. Oversee linen and supply inventory processes, including regular counts, organization, and ordering of professional products, all linens, and supplies. Ensure operational tools, systems, and records are accurate, organized, and up to date.

SUPPORTIVE RESPONSIBILITIES

Create and share a weekly Spa communication, designed to keep the team connected, informed, and aligned on priorities, updates, and upcoming focuses. Ensure all back-of-house and prep area communications are current, clear, and reflective of the Spa's standards. Support onboarding experiences and training coordination for new associates, helping them feel welcomed and set up for success. Partner with departments such as Housekeeping, Engineering, and Guest Services to support the overall Spa environment and guest journey. Track and communicate any facility or equipment needs, ensuring timely follow-up and resolution. Assist with ongoing projects, scheduling and tracking audits, tracking and communicating surveys and initiatives that elevate the Spa experience. Provide hands-on operational support during high-volume or high-touch moments including spa reservations, check-in, check-out, POS, tours, and lounge assistance.

QUALIFICATIONS

Experience in a luxury spa, hotel, or wellness environment required. Strong organizational skills with the ability to manage multiple priorities with ease and attention to detail. Comfort working with labor management systems, reservations platforms, and inventory processes. Clear, thoughtful written and verbal communication skills. Professional presence with the ability to engage confidently with both colleagues and guests. Discretion and care when supporting VIP guests and sensitive situations. A collaborative mindset and a natural inclination to support team success.

CORE COMPETENCIES

Intentional Service:

Approaches each task and interaction with care, thoughtfulness, and attention to detail.

Operational Flow:

Understands how all parts of the Spa connect and works to keep the guest and associate experience seamless.

Communication:

Keeps information clear, relevant, and timely across all levels of the team.

Presence:

Maintains a calm, confident, and supportive presence within the operation.

Adaptability:

Responds thoughtfully to changing business needs and priorities.

Ownership:

Takes initiative and follows through with consistency and accountability.

MEASURES OF SUCCESS A

Spa environment that feels organized, calm, and prepared each day. Teams that feel informed, supported, and aligned on priorities. Smooth execution of VIP and group experiences with strong attention to detail. Accurate and proactive management of bookings, inventory, and communications. Consistent readiness and upkeep of facilities and operational spaces. Contribution to maintaining and elevating Forbes-level service standards.

PHYSICAL REQUIREMENTS

Ability to stand, walk, and move with well‑paced mobility for extended periods. Ability to lift 50 lbs and maneuver equipment up to 250 lbs when needed. Ability to bend, stretch, twist, and perform repetitive motions. Strong auditory and visual acuity. Manual dexterity to operate necessary equipment. The pay scale for Spa Coordinator is $25.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Resorts and Pendry Hotels, we're committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it's a way of life. Privacy Policy