Guest Relations Specialist

College Medical Center Long Beach is proud to be part of College Hospitals. We are dedicated to the highest quality of customer services delivered with a with a sense of warmth friendliness and organizational pride. Become part of a team that provides a respectful environment, flexibility, a tight knit group and autonomy to utilize your knowledge and experience. Under the supervision of the BHU Admitting and Guest Relations Supervisor, the Guest Relations Specialist is responsible for assisting in all aspects of guest relations within the Main Entrance of the hospital which include customer service and visitation request, any security concerns, and the overall appearance of the Main Entrance area. Provides accurate and courteous phone service to physicians, patients, family members, customers and hospital staff in a timely manner.

QUALIFICATIONS / JOB DUTIES

Must be reliable, dependable, and able to get along with others in a pressured environment. Must have the ability to perform the job safely and effectively A minimum of three (3) years' experience in a customer related field and 1 year Guest Relations experience as a PBX Operator or receptionist. Must have the ability to speak, read, write and perform various tasks in English. Must have the ability to deal effectively with customers, patients and staff while demonstrating exceptional customer service skills. Bi-lingual English/Spanish preferred. Provides assistance for all visitors entering the main entrance of the hospital. Greets and speaks to everyone in a courteous and respectful manner. Demonstrates accurate knowledge to Lobby Track system. Answer all calls within 3 rings or within a timely manner. Answer all calls to hospital within the guidelines of CMC policy procedures. Maintain a current library of pamphlets, visitor information material, maps, visitor stickers and other appropriate documents pertinent to the hospital. Assists in the connections of operator assistance calls, long-distance and out-of-state calls for patients, hospital staff, customers and physicians. Ensures that all entering the hospital through the main entrance receive a visitor identification sticker. Answers and transfers calls to the appropriate department. Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for CMC roles, including but not limited to shift differential and other special pay practices, etc. The posted compensation for the position is a reasonable estimate that extends from the lowest to the highest pay that CMC in good faith believes it might pay for this particular job, based on the circumstances at the time of posting.