Concierge

Concierge Malibu, CA Job Details Full-time $23 - $25 an hour 1 day ago Qualifications Organizing events Guest relations Catering Passenger luggage management Transportation planning Entry level Customer complaint resolution Travel planning

Full Job Description Job Description :

The role of the concierge goes far beyond booking hotel reservations or securing dinner spots. At its core, a concierge is someone who helps make life easier, handling requests and solving problems with efficiency and care. A concierge is a professional who assists clients or guests by managing requests, offering recommendations, and providing personalized support to enhance their experience. Core functions of the position, but are not limited to the following: Assist guests with various needs and requests, such as booking reservations, arranging transportation, providing directions, and offering recommendations for restaurants, entertainment, and cultural attractions. They act as a valuable source of local information. Handles restaurant reservations, ticket bookings for events, theater performances, and local tours. They ensure that guests' preferences are considered and that reservations are made according to their specifications. Arrange transportation for guests, including airport transfers, taxi services, limousines, or rental cars. Concierges may also provide information on public transportation options. Handles special requests from guests, such as arranging floral deliveries, procuring special gifts, or organizing surprise celebrations for special occasions. Assist guests in planning special events, celebrations, or business meetings. They coordinate the venue, catering, decorations, and other necessary arrangements, ensuring that the event runs smoothly. Assists guests with luggage storage, handling, and transportation. They coordinate luggage delivery services and provide recommendations for secure storage options. Offer insights into local cultural events, festivals, concerts, and art exhibitions. They provide guests with information about must-see attractions, museums, and historical sites. Handles guest complaints and concerns, addressing issues promptly and effectively to ensure guest satisfaction. They act as a liaison between guests and hotel management, working to resolve problems to the best of their abilities.

Front Desk Support:

Concierges may assist the front desk staff during peak times, helping with check-ins, check-outs, and managing guest inquiries. Handles lost and found items. Handles general communications with guests (e.g. ALICE)

Pay:

$23.00 - $25.00 per hour

Work Location:

In person