Front Desk Coordinator / Client Concierge, Luxury Wellness Clinic

Front Desk Coordinator / Client Concierge, Luxury Wellness Clinic Health Optimizing Malibu Malibu, CA Job Details Full-time $28 - $32 an hour 21 hours ago Qualifications Availity Client rapport building Client services Leadership Client interaction via phone calls Full Job Description Health Optimizing Malibu is a premium health optimization clinic in Malibu. The front desk is a critical part of entire client experience, the first and last impression every client carries with them. The best front desk staff set the tone for the entire clinic, and that is exactly who we are hiring. This is one role with real range. You will run the front of house day to day, and as you prove yourself, grow into white-glove concierge work and a clear pathway into operations leadership. Where you start depends on your background, and how far you go is up to you. What you'll do Greet clients and set a calm, polished tone the moment they walk in Manage scheduling and intake coordination Keep clinic flow smooth across the day Own hospitality and presentation standards Handle follow-up and retention communication with clients (via Spruce Health and our Client Portal on Practice Better) Deliver white-glove management of high-net-worth clients Support assessment bookings and program conversions Support Clinic lead and Management team Own the premium client experience end to end Bonuses and growth Compensation includes a competitive performance bonus structure tied to bookings, conversions, patient satisfaction, and retention. There is a real growth pathway here into operations leadership for the right person. Benefits Paid wellness treatments and health optimization access Staff development and coaching Performance bonuses Personal development support Who we're looking for Minimum 5 years in luxury hospitality or premium patient service (Four Seasons, Soho House, Equinox, luxury med spa, private clubs) Able to reliably commute to and work on-site in Malibu, CA Emotionally intelligent with a calm, steady presence Polished, warm communication Genuinely aligned with wellness Excellent under pressure If you are the kind of person a room relaxes around, we want to meet you.

Pay:

$28.00 - $32.00 per hour Application Question(s): How many measurements are incorporated into our Main Health Assessment?(you can find the answer online) In one paragraph, please tell us why you'd be a strong fit for this role. Please cite specific past experience. Please paste a link to your LinkedIn or professional profile.

Experience:

Luxury Hospitality or Front Desk:

5 years (Required) Ability to

Commute:

Malibu, CA 90265 (Required)

Work Location:

In person