Guest Experience Liaison

Guest Experience Liaison

JMA - 2.6

Menlo Park, CA Job Details Part-time $20 - $25 an hour 8 days ago Benefits Paid time off Life insurance Qualifications Hospitality Computer operation Teamwork Customer service Filing High school diploma or GED Computer skills Multi-line phone systems Med spa experience Medical receptionist Full Job Description Job Summary We are a growing, service-driven luxury medical spa offering injectable, laser, body contouring, esthetician services, and a retail storefront. Our team includes advanced practice providers, medical assistants, aestheticians, a front desk concierge, and plastic surgery partners—all committed to excellence. We are seeking a detailed and team-oriented part-time Guest Experience Liaison with excellent customer service and verbal communication skills. Responsibilities Responds to all patient/guests professionally and in a personable, accurate, and timely manner. First point of contact for guests and patients entering the spa. Ensures an effective and positive check-in process. Handles all patient/guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with spa services and hours of operations. Knowledgeable on company's products and can upsell to client as needed. Handles multi-phone line system, professionally answering calls, scheduling appointments, and ensuring great communication with patients, staff, and office staff. Maintain patient files within EHR systems by updating information and uploading related documents Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner. Processes any transactions required to complete the guest's visit. Assists with other administrative tasks as assigned. Maintains the strictest confidentiality Qualifications 1-2 years of experience in a med spa, dermatology, plastic surgery, hospitality, luxury retail, or other client-facing/customer service role preferred. Excellent communication and interpersonal skills. Proven organizational and multitasking skills. Ability to work as a key team member in a fast-paced environment. High degree of professionalism and hospitality. Must have excellent computer skills. Experience with scheduling systems, EHR systems, or multi-line phone systems preferred. Saturday availability preferred.

Pay:

$20.00 - $25.00 per hour

Benefits:

Life insurance Paid time off

Work Location:

In person