Collision Repair Concierge

Collision Repair Concierge Pitstop Auto Collision Montclair, CA Job Details Full-time $19 - $23 an hour 1 day ago Qualifications Spanish Teamwork Interpersonal skills Administrative experience Driver's License Full Job Description Collision Repair Concierge Collision Estimator & Customer Experience Representative(

Hybrid Role:

Estimating Customer Service Parts & Inventory) Welcome to the Pit Stop Family At Pit Stop Auto Collision Center, our team is more than coworkers — we're family. As a women- and minority-owned business, we believe in growing together, supporting one another, and delivering exceptional care to every customer who trusts us with their vehicle. We're looking for a driven, organized, and genuinely people-focused individual to join us in this key hybrid role. You'll be the friendly face and steady hand who guides customers through their entire repair journey — while also playing an important part in managing parts and paint supplies so our technicians can do their best work. No prior estimating experience required. If you have a positive attitude, love helping people, stay organized under pressure, and get satisfaction from seeing things through from start to finish, we'll train you on the technical side.

This is more than "just a job." It's an opportunity to become a trusted guide for customers during a stressful time, build real relationships with an awesome team, and grow valuable skills in customer service, estimating, and operations.

Why This Role is Truly ExcitingThis isn't a boring desk job.

This is your chance to:

Be the hero customers remember — You'll turn stressful situations into smooth, positive experiences that people genuinely appreciate. Work with an awesome team — Our technicians, painters, CSRs, and leadership are supportive, collaborative, and fun. You'll actually enjoy coming to work. Build real, valuable skills — Learn estimating (CCC ONE), insurance processes, parts management, and customer communication — skills that set you up for long-term career growth. See the direct impact of your work — There's nothing better than handing keys back to a happy customer whose car looks brand new and knowing you played a key part. Key ResponsibilitiesCreating Outstanding Customer Experiences Serve as the primary point of contact and trusted guide for customers from drop-off through vehicle delivery. Greet customers warmly, listen with empathy, and clearly explain the repair process and timelines in plain language. Perform thorough vehicle walk-around inspections and document damage with photos and detailed notes. Keep customers proactively informed with friendly updates throughout the repair so they always feel cared for. Handle questions, concerns, and the exciting "Your car is ready!" moments with professionalism and genuine care. Estimating & Repair Coordination Prepare accurate, detailed repair estimates using CCC ONE (full training provided — no prior experience needed). Work closely with technicians to ensure all damage is properly identified and documented. Communicate professionally with insurance partners and help manage claims smoothly. Manage supplements and keep files organized, complete, and accurate. Parts, Inventory & Paint Supplies (Important Hybrid Responsibility) Order, receive, and properly inventory parts and paint supplies to keep repairs moving on schedule. Maintain accurate inventory records so the right materials are available when needed. Coordinate with vendors and support the team by keeping parts flow smooth and organized. Team Collaboration & Shop Excellence Work positively and collaboratively every day with technicians, painters, fellow CSRs, and leadership. Participate in daily production meetings and contribute ideas to improve flow and customer experience. Maintain excellent notes and documentation so the whole team stays aligned. Help uphold our high standards for quality, safety, cleanliness, and process excellence. Who Thrives in This Role — Our Ideal TeammateWe care far more about who you are than what you've done before.

You are: Genuinely happy to serve — You get real satisfaction from helping customers and supporting your coworkers. Kindness comes naturally to you. Driven & Self-Motivated — You take initiative and follow through without needing constant reminders. Highly Organized & Detail-Focused — You hate loose ends and chaos. You keep things clean, accurate, and moving forward. A Clear, Warm Communicator — You explain things kindly and clearly, whether in person, on the phone, or in writing. A Positive Team Player — You enjoy working with great people and actively contribute to a supportive, upbeat atmosphere. Adaptable & Eager to Learn — You're comfortable in a fast-paced environment and excited to master new skills. Professional in appearance and demeanor with a valid driver's license. Comfortable using computers and learning new software (we'll train you on CCC ONE and our systems). Bonus (not required): Previous customer service experience, bilingual skills (fluent Spanish is a big plus,), or any background in automotive, retail, or administrative work. What We Offer You A warm, family-oriented culture where leadership genuinely invests in your success and growth. Full training — we'll teach you estimating, CCC ONE, collision processes, insurance workflows, and parts management. Opportunity to earn valuable industry certifications (I-CAR, OEM training) — we support your professional development. The chance to build a meaningful, long-term career in a stable and growing industry. Daily work alongside awesome coworkers and leaders who appreciate hard work, positive energy, and great attitudes. A diverse, inclusive workplace that values different backgrounds and perspectives. Ready to Join the Pit Stop Family?

If you're someone who wants to do meaningful work, be part of a real team that supports each other, and grow while making customers' lives a little easier during a stressful time — we'd love to meet you.

Apply today and let's build something great together!

Pit Stop Auto Collision Center Where every customer is treated like family, and every team member has the chance to grow.

Pay:

$19.00 - $23.00 per hour

Work Location:

In person