Service Concierge

Job Summary We are seeking a dynamic and customer-focused Service Concierge to join our automotive service team. In this vital role, you will serve as the welcoming face of our dealership, ensuring every customer receives exceptional service from the moment they arrive to the moment they leave. Your energetic approach will help streamline vehicle drop-offs and pick-ups, coordinate service appointments, and provide information and guidance. This position offers an exciting opportunity to engage with customers, facilitate their automotive needs, and contribute to a positive dealership experience. A background in customer service especially in a dealership setting is highly valued, but not required. Duties Greet customers warmly upon arrival Coordinate service appointments and communicate effectively with ASMs and customers Provide detailed explanations of recommended repairs and maintenance services Manage cash handling, billing, and final invoicing Maintain organized records of customer interactions, service orders, and vehicle histories Perform book-keeping and data entry duties as needed Skills Background in the automotive industry desired, but not required Excellent customer service skills with a friendly, professional demeanor Familiarity with Microsoft Office Suite and Google Suite Familiarity with Reynolds & Reynolds Effective cash handling skills and attention to detail in billing processes Education High School Diploma or GED required Experience 1-2 years of customer service, client relations, or front-facing experience required Prior experience in an automotive, retail, hospitality, or dealership environment preferred, but not required Experience with a DSM platform, specifically Reynolds & Reynolds, preferred Strong Math, Verbal, and Communication skills preferred Bilingual candidates strongly encouraged to apply Physical Requirements The physical demands described below are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities in accordance with the ADA and applicable California law. Continuously (67-100%), Frequently (34-66%), Occasionally (1-33%), Rarely (<1%) Sitting at a desk or workstation

• Continuously Standing and walking within the facility
• Frequently Operating a computer, keyboard, and mouse
• Continuously Talking and hearing (phone and in-person communication)
• Continuously Reading printed materials and computer screens
• Frequently Reaching, grasping, and handling documents or materials
• Occasionally Bending, stooping, or crouching (filing, low cabinets)
• Occasionally Lifting and carrying items up to 15 lbs (files, supplies)
• Occasionally Lifting items between 15-30 lbs with assistance
• Rarely Close vision for screen work; ability to adjust focus
• Continuously Moving throughout the dealership or office facility
• Occasionally Working in an open office or customer-facing environment

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Continously Note:

This position is primarily sedentary. The employee must be able to remain in a stationary position for extended periods and operate standard office equipment. The noise level in the work environment is typically moderate. General Expectations Report to work on time and maintain consistent attendance in accordance wiht the company's attendance policy Present a professional appearance; adhere to the company dress code at all times while on-site or representing the organization Treat all customers, coworkers, vendors, and visitors with dignity, respect, and courtesy Maintain strict confidentiality regarding customer data, employee information, and proprietary business information in compliance with company policy and applicable law Complete all required training, compliance modules, and certifications on time and as assigned, including annual harassment prevention training Adhere to all company policies, procedures, and the Employee Handbook as updated from time to time Notify your supervisor promptly of any workplace injury, hazard, equipment issue, or policy concern Maintain a clean, organized, and safe workspace that reflects positively on the organization Use company equipment, systems, and resources responsibly and only for authorized business purposes Support team goals and contribute positively to department culture and morale Join us as a Service Concierge and be part of a vibrant team committed to delivering exceptional automotive care! Your energetic attitude combined with your technical knowledge will help create memorable experiences for our customers while supporting the ongoing success of our dealership.

Pay:

$20.00

• $23.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Flexible spending account Health insurance Life insurance Vision insurance

Work Location:

In person