HOA Concierge (Greenwood Village)

HOA Concierge (Greenwood Village) CAP Management Denver, CO Job Details Part-time $23 - $24 an hour 1 day ago Benefits Paid sick time Qualifications Professional networking Computer operation Customer communication Attention to detail Packaging Organizational skills Full Job Description HOA Concierge (Greenwood Village)

Department:

Property Management/Operations Reports To:

HOA Assistant General Manager FLSA Status:

Non-Exempt Location:

Denver, CO Pay Rate:

$23.00 - $24.00 per hour

Schedule:

Part-Time, Saturdays only, 7:00 AM - 3:00 PM Position Summary The Concierge serves as the face of the community and is responsible for delivering exceptional resident service while helping ensure continuity of daily operations and an exceptional resident experience. This position supports resident experience through personalized service, building oversight, issue resolution, and communication with residents, guests, vendors, and the on-site management team. Company CAP Management is an HOA management company dedicated to triple bottom line sustainability - environmental, social, and financial. We partner with associations to create predictable, stable, and well-run communities while supporting long-term planning and operational excellence. Responsibilities and Duties Resident Experience and Customer Service Welcome residents, guests, and vendors entering and exiting the building Provide professional, personalized service and support Respond to resident questions and requests Assist residents with package, shipping, and service requests Maintain positive relationships with residents and guests High-Rise Operations Monitor and control building access in accordance with community procedures Respond to resident concerns and escalate issues appropriately Maintain awareness of building activity and communicate concerns to management when necessary Ensure the Front Desk remains attended during scheduled hours Respond to emergency situations and follow established protocols Utilize BuildingLink and other operational systems to document and communicate activity Process Development and Operational Structure Maintain shift checklists and digital pass-down logs Communicate unresolved items to management Maintain accurate documentation of resident requests, incidents, and shift activity Ensure operational procedures are followed consistently Team and Communication Support Coordinate with on-site staff and management Support continuity between day and overnight operations Support communication and handoff of active issues between daytime and overnight staff Qualifications Previous hospitality, concierge, customer service, or residential experience preferred Strong communication and interpersonal skills Comfortable working independently and in a team environment Basic technology proficiency Strong organization and multitasking ability Professional appearance and conduct Core Competencies Hospitality mindset Communication Professionalism Problem solving Attention to detail Resident service orientation

Accountability Adaptability Confidentiality Pay:

$23.00 - $24.00 per hour

Benefits:

Paid sick time

Work Location:

In person