Coverage Concierge

Coverage Concierge Rebis Health Westminster, CO Job Details Full-time $21 - $25 an hour 7 days ago Benefits Paid holidays Health insurance Unlimited paid time off Dental insurance 401(k) Parental leave Vision insurance Qualifications Data accuracy checks Full Job Description About Rebis Rebis is a multidisciplinary sleep wellness center dedicated to transforming sleep health and restoring overall wellness. Our name represents the sacred union of healing disciplines, bringing together diverse expertise into a unified system of care designed to help individuals heal and thrive. Our mission is to restore and enhance individual healing by optimizing sleep health through a collaborative, compassionate, and highly coordinated approach. Our vision is to become the nation's leading multidisciplinary center for sleep wellness, setting a new standard for both care and experience. At the heart of Rebis is a simple commitment: Every person who interacts with us should feel Loved, Heard, and Safe. Why This Role Matters Healthcare is often confusing—not because care is complex, but because cost and coverage are unclear . Uncertainty around insurance and financial responsibility is one of the biggest reasons people delay or avoid treatment. The Coverage Concierge removes that barrier.

You ensure that guests:

Understand their coverage Understand their financial responsibility Feel confident moving forward This role directly impacts: Treatment initiation Patient trust Financial performance And overall experience Position Summary The Coverage Concierge, commonly referred to as benefits coordinator in general healthcare/hospital settings, is responsible for coordinating insurance verification, explaining benefits, and providing financial clarity to guests. This role requires a unique balance of: Analytical thinking Communication skill Empathy And attention to detail You are not just verifying insurance.

You are:

Translating complexity into clarity Reducing hesitation And helping guests confidently move forward with care What Success Looks Like A high-performing

Coverage Concierge:

Explains insurance and financial responsibility clearly and confidently Ensures guests fully understand their next steps Eliminates confusion before it becomes a barrier Completes verifications accurately and efficiently Supports the team in moving guests into treatment Works proactively—not reactively

Core Responsibilities:

Insurance & Benefits Verification Verify insurance coverage and benefits prior to visits Determine eligibility, coverage limits, and patient responsibility Identify authorization requirements Ensure all insurance information is accurate and complete Pre-Authorization Coordination Initiate and track pre-authorizations Ensure timely completion of authorization requirements Coordinate with payers and clinical teams Prevent delays in care due to missing approvals Financial Communication & Education Clearly explain coverage and out-of-pocket costs to guests Answer financial questions with clarity and confidence Help guests understand what to expect financially Reduce uncertainty and hesitation related to cost Documentation & Accuracy Ensure all insurance and financial information is documented accurately Maintain organized and up-to-date records Support billing and revenue cycle accuracy Collaboration & Care Coordination Work closely with Healing Navigators to support treatment initiation Communicate with Guest Experience Coordinators and clinical teams Ensure financial clarity before treatment discussions when possible The Type of Person Who Thrives in This Role This role is best suited for someone who is: Detail-oriented and analytical Calm and clear when explaining complex information Patient and empathetic Highly organized Proactive and process-driven You will thrive in this role if you: Enjoy solving problems and working with detailed information Can explain complex topics in simple terms Take pride in accuracy and completeness Are comfortable discussing financial matters Anticipate issues before they arise Enjoy helping people feel confident in their decisions You may struggle in this role if you: Dislike detail-oriented work Struggle with accuracy or follow-through Avoid financial conversations Become overwhelmed by complex information Prefer fast-paced, low-detail tasks Required Skills & Experience 1-3+ years of experience in insurance verification, healthcare administration, or billing Strong attention to detail and accuracy Ability to communicate financial and insurance information clearly Organizational and multitasking skills Comfort working in a structured, process-driven environment

Preferred:

Experience with medical insurance and authorization processes Experience in healthcare or specialty clinics Experience working with billing or revenue cycle teams Behavioral Expectations All Coverage Concierges are expected to: Operate with accuracy and attention to detail Communicate with clarity and confidence Provide reassurance during financial conversations Take ownership of their responsibilities Collaborate effectively with the care team Contribute to a seamless guest experience

Department:

In-Office Care Team Reports To:

Practice Manager Location:

Rebis Clinic Location Compensation:

$ 21-25 per hour plus monthly bonus program Benefits 401(k) Medical Insurance Dental Insurance Vision Insurance Unlimited PTO plus Paid Federal Holidays Complimentary Rebis Health Care Access to support your personal health Parental Leave Hybrid Work Eligibility Employees may be eligible for a hybrid work arrangement after demonstrating competency and trust, determined based on performance. Rebis Health is an equal opportunity employer. We welcome candidates of all backgrounds, identities, and experiences.