Patient Concierge Specialist

Location:

Crawfordville, FL Schedule:

Monday-Thursday | 8 AM - 5 PM | Friday | 8 AM - 1 PM | 1 hour Lunch Are you a people person with a knack for making everyone feel like they're the most important person in the room? Do you thrive in a fast-paced, upbeat, and innovative environment? If so, Forward Wellness Group is looking for you to be the first smile our patients see and the friendly voice they hear. As our Patient Concierge Specialist , you'll be the heartbeat of our front office — ensuring every patient has a warm, welcoming, and seamless experience from the moment they walk in. About Us Forward Wellness Group is a community-centered medical practice and spa that blends direct primary care, hormone optimization, and aesthetics — all under one roof. We're growing quickly and have opened our brand-new, state-of-the-art location , built to reflect our mission: helping patients feel their best from the inside out. We're not your typical clinic — we're approachable, down-to-earth, and genuinely passionate about what we do.

What You'll Do Welcome & Engage:

Greet every patient like a friend while maintaining professionalism. Schedule Like a

Pro:

Manage appointments, follow-ups, and provider calendars with precision. Communicate with

Style:

Handle calls, texts, and emails with clarity, care, and personality.

Keep Things Running:

Assist with check-ins, payments, and data entry. Be a

Wellness Guru:

Share information about memberships, services, and special promotions in a genuine and confident manner. Own the

Vibe:

Maintain a clean, calm, and inviting lobby that reflects our brand and new space. What You Bring A passion for helping people and creating memorable experiences. Excellent communication and multitasking skills. Tech-savviness — comfortable navigating scheduling software and digital platforms. A keen eye for detail and organization. Previous experience in reception, customer service, or hospitality (preferred). Bonus points for familiarity with aesthetics, wellness, or healthcare. Why You'll Love Working With Us A collaborative, positive team that values your ideas. Opportunities for professional growth in an expanding company. Discounts on services and treatments to help you look and feel your best. A modern, supportive, and fun environment in our new facility. Join us as we grow Forward — together.

Job Type:

Full-time Pay:

$17.00 - $20.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Paid time off

Education:

High school or equivalent (Required)

Work Location:

In person