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Front Desk / Client Coordinator
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11 North Aesthetics
Fernandina Beach, FL (In Person)
Full-Time
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Job Description
Front Desk / Client Coordinator 11 North Aesthetics - Fernandina Beach, FL Job Type Full-Time Schedule Monday-Friday, 9:00 AM - 5:00 PM Pay Based on experience Position Summary 11 North Aesthetics is seeking a highly organized, professional, and personable Front Desk / Client Coordinator to be the face of our luxury aesthetics practice. This role is responsible for creating an exceptional patient experience from the moment a client contacts the office until they complete checkout. The ideal candidate is detail-oriented, comfortable with technology, passionate about customer service, and thrives in a fast-paced medical aesthetics environment. Responsibilities Patient Experience & Front Desk Operations Greet and welcome patients with professionalism and warmth Answer incoming phone calls and respond to text messages and emails Schedule, confirm, reschedule, and manage appointments through Mangomint Assist patients with treatment questions and direct them to appropriate providers when needed Maintain a clean, organized, and inviting reception area Check patients in and out efficiently Ensure all required consent forms and intake paperwork are completed prior to appointments Verify patient information and update records as needed Client Coordination Build strong relationships with patients and provide exceptional customer service Educate patients on membership options, packages, retail products, and current promotions Follow up with patients regarding consultations, treatment plans, and outstanding recommendations Assist with patient retention and rebooking efforts Resolve patient concerns professionally and escalate issues when necessary Sales & Revenue Support Promote memberships, treatment packages, skincare products, and special offers Process payments accurately Assist providers in achieving monthly sales goals through patient education and rebooking Track package balances and membership usage Generate payment links and assist patients with remote purchases Marketing & Administrative Support Assist with social media engagement and patient communication campaigns Help execute SMS and email marketing campaigns through Mangomint Request patient reviews and testimonials Maintain accurate client records and documentation Support office events, promotions, and community outreach initiatives Daily Operations Open and close the office according to company procedures Monitor appointment schedules and provider availability Manage inventory of office and retail supplies Coordinate with providers and management to ensure smooth daily operations Complete administrative projects as assigned Qualifications Previous customer service, front desk, hospitality, medical office, spa, or aesthetics experience preferred Experience with Mangomint or similar scheduling software preferred Strong communication and interpersonal skills Professional appearance and positive attitude Excellent organizational and multitasking abilities Ability to work independently and as part of a team Comfortable learning new technology and software Sales experience is highly preferred Passion for aesthetics, wellness, skincare, and patient care Ideal Candidate The ideal candidate is friendly, reliable, detail-oriented, and genuinely enjoys helping people feel confident and cared for. They are proactive, solution-focused, sales-minded, and capable of managing multiple responsibilities while maintaining a luxury patient experience.