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Job Description
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JOB DESCRIPTION
Join a global leader in private aviation, offering access to an ultramodern fleet of private aircraft through fractional ownership, leasing and jet cards. Together, our employees in North America and Europe work to provide Flexjet aircraft Owners with the finest experience in premium private jet travel. Flexjet is currently seeking qualified candidates to join our team as an Owner Experience Representatives. This position represents Flexjet in a positive and professional manner while serving as the primary contact for clientele and creating a positive environment to exceed customer expectations. Primary role will be assisting flight crews and clientele in the fulfillment of their requirements. Under direct supervision, the Owner Experience Representative performs assigned tasks related to providing services for company operated aircraft.
DUTIES & RESPONSIBILITIES
Provide world-class service during every interaction with our clientele to develop and maintain long term relationships Greet clientele and crew members in a friendly, professional manner and maintain appropriate continuous assistance as necessary to ensure good customer relations Check in and register clientele, determine their specific needs and ensure proper follow up Coordinate customer service order requests including catering, transportation, entertainment reservations, etc. Work closely with operations/internal departments to resolve conflicts and serve as an owner advocate when appropriate Ensure a pleasant and clean work environment and guest waiting areas Periodically inspect and organize facilities and replenish amenities and beverages Contribute and participate in any customer appreciation and promotional events, such as birthdays or anniversaries Dispatch responsibilities - such as coordinating services between crew members and line service personnel Transport crews and passengers to local hotels and/or airport terminal as needed Initiating emergency response procedures when required Other duties as assigned
EDUCATION & EXPERIENCE
High school graduation Previous experience in a customer service environment; high end customer service industry or hospitality experience preferred Ability to comprehend and perform basic math calculations with minimal errors Proficiency with Microsoft Office Suite Applications (Word, Excel, & Outlook) Knowledge of use and operation of standard office equipment Previous aviation experience desired
REQUIRED SKILLS & QUALIFICATIONS
Strong working knowledge of customer service principles and the Flexjet service philosophy Excellent interpersonal, verbal, and written skills are necessary to perform job at the expected level Must have a strong attention to detail, organizational skills, and the ability to prioritize multiple tasks Successful candidate must be able to respond calmly and handle many customer demands in a fast paced environment Ability to work in a team atmosphere to anticipate clientele or crew member needs or to resolve problems quickly Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business
SCHEDULE
Ability and willingness to work nights, weekends, holidays, and overtime as required #LI-MM1 Flexjet is an equal-opportunity employer. We aim to choose individuals who have the highest integrity; those who personify genuine concern for customers and fellow employees alike. More than anything, we look for individuals who grasp the importance of trust in an employer/employee relationship. Explore Location Close the popup Apply Now Save job Get notified for similar jobs Sign up to receive job alerts Enter Email address (Required) Submit Success! Successfully subscribed for similar jobs ok Failure! You have already subscribed for this job ok Failure! Failed to subscribed for similar jobs ok Manage alerts Success! Successfully subscribed for similar jobs Ok Failure! Ok Get tailored job recommendations based on your interests. Get Started profile icon Please check your email We have sent you an email to with a link to verify your email address. The link in the email will expire in 4 hours. If you haven't received a verification email Click here to resend You have raised maximum number of resend request Profile recommendations See more Show less See next See even more No recommendations found Similar Jobs Facility Manager (SFB) Location Sanford, FL, US, 32773 Category Corporate, Operations and Owner Support Job Id 1065 Embrace the role of a Facility Manager and take charge of maintenance, repairs, and operations for a leading private aviation facility. Oversee staff, manage vendors, and ensure top-tier facility standards. If you have strong mechanical skills and thrive in dynamic environments, this is your opportunity to make an impact in aviation operations. Senior Product Manager Location Daytona Beach, FL, US, 32114 Category Corporate, Operations and Owner Support Job Id 1041 Join our team as a Senior Product Manager and help shape the future of private aviation. Drive innovation, collaborate with cross-functional teams, and deliver impactful solutions in a dynamic, inclusive environment. If you have a passion for product management and agile methodologies, this is your opportunity to make a real difference. Instructor Pilot Location Orlando, FL, US, 32827 Category Corporate, Operations and Owner Support Job Id 816 Embrace the opportunity to become an Instructor Pilot and deliver exceptional pilot training for a global leader in private aviation. Shape the next generation of pilots, develop innovative training programs, and ensure compliance with FAA regulations. If you have strong instructional skills and a passion for aviation, this is your opportunity to make an impact. No recommendations found Jobseekers Also Viewed See more See less See next See even more No recommendations found Share this Opportunity Share via LinkedIn Share via Facebook Share via twitter Share via email Share job link To your colleagues or friends Cancel Copy Link
