Community Services Coordinator-Del Webb Oak Creek

Del Webb Oak Creek, 55+ Active Adult Community North Fort Myers, Florida Full-Time Access Management is seeking a polished, service-driven professional to support Front Desk operations and Lifestyle programming at Del Webb Oak Creek, a premier 55+ active adult community offering a full calendar of events, clubs, wellness programming, and social activities designed to foster connection and engagement. This position plays an important role in delivering a welcoming and seamless resident experience through attentive service, strong administrative support, and coordination of community programs. The ideal candidate demonstrates professionalism, initiative, and a genuine interest in hospitality, community engagement, and lifestyle programming. This role offers the opportunity to gain valuable experience supporting community operations, resident engagement, and event coordination, providing a strong foundation for growth within lifestyle programming or community management for the right candidate. Schedule Requirement This is a full-time position that requires availability to work every Saturday and Sunday, with two scheduled days off during the week. Flexibility is also required to support occasional evenings and holidays based on scheduled events and operational needs.

Position Responsibilities:

Resident Services and Front Desk Operations • Welcome residents and guests in a professional, courteous, and attentive manner Provide accurate information regarding community amenities, programs, and services Respond to questions, concerns, and requests promptly and with a solutions-oriented approach Answer incoming calls and digital inquiries with professionalism and efficiency Support an organized and service-oriented front desk environment Assist with new resident orientation and general community information Maintain accurate daily logs, reports, and service records Access Management and Amenity Support Support access control procedures including resident credentials, guest access permissions, and amenity entry protocols Assist residents with access-related requests in a helpful and professional manner Support amenity reservation processes and shared space scheduling Monitor amenity areas and communicate concerns appropriately Support compliance with community guidelines and operational standards Maintain confidentiality when handling resident information Administrative and Technology Support Provide administrative support including recordkeeping, data entry, and general organization Monitor shared email inboxes and communication platforms Assist with maintaining accurate resident and amenity information within community systems Support preparation and distribution of resident communications and notices Assist with maintaining calendars related to events, meetings, and amenity reservations Maintain organized records in accordance with company standards Lifestyle and Activities Support Assist with coordination of community events, clubs, classes, and social programming Provide on-site support for events, including check-in and resident assistance Assist with preparation of lifestyle communications including flyers, announcements, and displays Support accurate and timely updates to community calendars Assist with vendor coordination and event logistics as directed Contribute to a welcoming and engaging environment that encourages participation and connection among residents Professional Standards Demonstrate a consistent commitment to service excellence Maintain professional appearance and conduct at all times Communicate clearly and respectfully with residents, guests, vendors, and team members Work collaboratively to support overall community operations Follow company policies and established procedures Perform additional duties as assigned Qualifications Minimum 1-2 years customer service, hospitality, administrative, or related experience preferred Strong interpersonal and communication skills Professional presence with a positive and service-focused approach Strong organizational skills and attention to detail Ability to manage multiple responsibilities with professionalism and composure Working knowledge of Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint Comfort learning digital systems, scheduling tools, and communication platforms Experience in hospitality, events, community operations, concierge service, or lifestyle programming is a plus Interest in event coordination, resident engagement, or community programming preferred Ability to work independently while contributing positively to a team environment Ability to adapt to changing priorities and operational needs Work Environment Work is performed in a professional community association environment with frequent interaction with residents, guests, vendors, and team members. Position may require standing, walking amenity areas, and assisting with light event setup.