VIP Concierge

VIP Concierge - 6318 false Rosen Centre | Front Office | Full Time Posted yesterday Description

Summary:

The VIP/Concierge team at Rosen Hotels & Resorts is dedicated to enhancing the guest experience through tailored services and knowledgeable recommendations regarding local events, dining, entertainment, and wine selections. Serving as the primary point of contact between guests, the hotel, and external vendors, our team strives to meet all guest needs in alignment with Company Standards. In addition, we take pride in organizing and maintaining a welcoming VIP lounge on designated days, while also overseeing the essential organization and data entry of all daily paperwork. Prior to guest arrival, we ensure that VIP rooms are meticulously prepared to meet our high standards.

Responsibilities:

Provide outstanding, personalized services to meet all guest needs and enhance their experiences. Serve as the main point of contact between guests, the hotel, and outside vendors. Offer advice about local events, food, entertainment, and wine choices to enhance guest satisfaction. Interact with guests, providing recommendations and tips to enrich their stay. Comply with Food Handling and Responsible Vendors policies. Data entry and organization with daily reports. Comply with the company's drug-free and tobacco/nicotine-free policy. All other duties as assigned.

Experience/Qualifications:

Minimum 2 years of front desk or related customer service experience required. Sit for extended periods, talk and hear, walk and stretch while inspecting rooms. Strong verbal and written communication skills. Excellent attention to detail skills. Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently. Must be able to legally work in the USA. Education and Certification(s)/License(s): High school diploma or equivalent preferred. Discover Life at

Rosen:

Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

Affordable Health and Dental Insurance On-site Medical Center Competitive Compensation Holiday Pay Birthday Pay Paid Vacation and Personal Days Tuition Reimbursement and Higher Education Scholarships 401(k) Retirement Savings Plan Childcare Financial Assistance Hospitality and Dining Discounts Access to our Family Outreach Center Excellent Career Growth Opportunities And much more We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.