Patient Engagement & Installation Specialist (Field Role)

Patient Engagement & Installation Specialist (Field Role) Soteria 360 Tampa, FL Job Details Part-time $25 - $30 an hour 1 day ago Benefits Mileage reimbursement Qualifications Spanish English Driver's License Driving Patient interaction CNA Full Job Description Help seniors transition safely from hospital to home by introducing and guiding them through a Medicare-covered post-discharge program. Independent, field-based role with flexible part-time schedule, mileage reimbursement, and performance bonuses. Ideal for someone confident, assertive, and great with people.

What your role actually is:

You'll meet patients in hospitals and rehab facilities, explain our post-discharge program, and get them enrolled. Patients are often pre-identified as strong candidates for a Medicare/Medicare Advantage-covered program, but not always pre-introduced — you must be comfortable starting conversations, building trust quickly, and guiding patients to enrollment. This is a highly independent, field-based role — you'll start your day at healthcare facilities meeting with physicians, nurse practitioners, and patients, and may also travel to patient homes for equipment installations as needed. Primary focus = patient enrollment. Installation is secondary. Success in this role = patients say YES and are set up quickly after discharge. Why this role stands out Weekday schedule, 3-4 days, between hours of ~8:00-3:00 Mileage reimbursed — reliable car required Performance bonuses tied to enrollment metrics Meaningful, patient-facing work with seniors Opportunity to grow as the program expands What you'll do Patient-facing (Facilities) Receive a daily list of patients from physicians and PAs, with direction from the Soteria Project Manager Meet with multiple patients per visit Introduce the program (sometimes warm, sometimes "cold") Explain plan is covered (Medicare/Medicare Advantage) and program benefits Answer questions and guide patients to enrollment Obtain consent and complete enrollment in BlueStep EHR Schedule installation prior to discharge Coordinate with care team In-Home Installation (As Needed) Travel to patient homes across Tampa, Bradenton, and Sarasota Install and test tele health system, vital sign devices, and personal emergency response system (PERS) Teach patients/caregivers how to use equipment Confirm everything is working before leaving Complete documentation and notify team What we're looking for Required Reliable car + willingness to travel daily (mileage reimbursed) Comfortable working independently in a field-based role Strong communication skills — empathetic, confident, articulate, and appropriately assertive Able to guide conversations and confidently ask for enrollment Comfortable initiating conversations without a prior introduction Proficient with email and messaging; keeps team informed Comfortable with basic technology (training provided) Must wear scrubs and maintain a clean, professional appearance Dependable and patient-focused Preferred MA, CNA, or similar clinical background Experience with seniors or post-acute patients Bilingual (English/Spanish) a plus About Soteria-360 Soteria-360 helps seniors stay safe and connected at home after hospital discharge. Our 90-day program combines telehealth, remote monitoring, and 24/7 support to improve recovery and reduce readmissions.

Job Details Reports to:

Soteria Project Manager Schedule:

Part-time (20-25 hours/week)

Hours:

Daytime Background check required Work location: On the road (medical facilities + patient homes)

Valid Driver's License Pay:

$25.00 - $30.00 per hour

Work Location:

On the road