Member Concierge - Membership Sales Focused

Hammer & Nails Grooming - Winter Garden/Windermere At Hammer & Nails, we believe in providing the ultimate self-care experience for our guests in our premier destination, designed for men's grooming services in a relaxed environment, specially made with your privacy and comfort in mind. Our members are at the heart of everything we do, and we're looking for a dynamic, results-driven Member Concierge Superstar to join our team and help us grow!

Position Description:

Member Concierge-Membership Sales Focused!

What You'll Do:

Drive membership sales and exceed monthly targets Build and nurture strong relationships with prospective members Conduct exceptional sales tours keeping our standards as a franchise in mind Manage the sales pipeline from the client's first call to membership sign-up and then retention Collaborate with the team to create innovative strategies for growth Provide an exceptional customer service experience from the initial inquiry to post-sign-up follow-up Become a product/service expert and confidently address member needs Manage or CRM Tool/Software system in the most efficient way Maintain a positive, motivating attitude that reflects our company's values Ensure opening and closing procedures are followed. Ensure the cleanliness of the shop. Ensure information in the POS system is correct and up to date. Other duties and assignments as requested

What We're Looking For:

Proven Sales Experience:

At least 2 years of experience in sales, preferably in membership-based industries (fitness, self-care, wellness, education, entertainment, etc.)

Exceptional Communication Skills:

You're confident on the phone, email, and in person, and you can connect with a wide range of people

Goal-Oriented:

You thrive in a target-driven environment and know how to exceed expectations

Relationship Builder:

You know how to connect with people, build trust, and create long-lasting relationships

Self-Motivated:

You're driven, persistent, and always looking for new opportunities

Positive Attitude:

You bring energy and enthusiasm to everything you do, and your optimism is contagious

Tech-Savvy:

Comfortable using CRM tools, social media, and other digital platforms.

Team Player:

You work well with others, offering support and collaboration to meet company goals

Availability:

You are able to work a minimum of 30 hours per week on a flexible schedule, including nights and holidays. Weekend availability a MUST! Occasional overtime may be required. About Hammer & Nails Grooming for

Guys:

Hammer & Nails is the future of Men's Grooming and is your premier luxury destination for haircuts, shaves, hand and foot care, all in a relaxed man cave nirvana. Originally pitched on Shark Tank, Hammer & Nails was founded in 2013. Our company has doubled its locations and is rapidly expanding!

Job Type:

Full-time Pay:

$18.00 per hour

Benefits:

Employee discount

Work Location:

In person