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Service Concierge - Audi Forsyth County
Job
Baranco Investments Hwy 400 LLC
Cumming, GA (In Person)
Full-Time
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Job Description
Role Overview This role is critical in creating a first and lasting impression for every client, ensuring a seamless, efficient, and professional environment aligned with Audi's luxury standards. As a key member of the service team, the Service Concierge plays an important role in maintaining operational flow, vehicle care, and overall presentation, while contributing to a high-performance, team-oriented culture. Key Responsibilities Client Experience & Service Drive Support Greet clients promptly and professionally, creating a welcoming and organized service arrival experience Escort clients to the appropriate team member to ensure a smooth and efficient handoff Maintain awareness of client status and notify service advisors of waiting clients and priority needs Assist clients with personal belongings or vehicle transfers as needed Safely park, retrieve, and stage client vehicles with attention to detail and care Maintain strict adherence to dealership policies regarding vehicle handling and protection Inspect vehicles upon movement and immediately report any damage or concerns Install and manage license plates and vehicle identification as required Keep the service drive organized, clear, andoperatingefficiently at all times Support workflow by ensuring vehicles are properly staged and accessible for service operations Maintain cleanliness of the service drive and surrounding areas, reflecting Audi's standards of presentation Assistwith general dealership organization and support tasks as needed Collaborate with service advisors, technicians, and leadership to support a seamless client experience Participate in team meetings and contribute to a positive, accountable work environment Represent the Audi brand through professional appearance, communication, and attention to detail Physical & Work Environment Requirements Ability to stand, walk, and move frequently throughout the day Capability to lift and/or move up to 50 pounds as needed Comfortable working in both indoor and outdoor environments, including varying weather conditions Ability to safely operate vehicles and navigate dealership premises