Spa
- Wellness Advisor Hotels and Resorts of Halekulani
- 4.2 Honolulu, HI Job Details $20.00
- $23.
52 an hour 9 hours ago Qualifications Retail sales transactions Computer operation Proactive hotel and accommodations guest assistance Hotel policy compliance Email customer support Maintaining an organized workspace Phone communication Salon software Store closing procedures Greeting customers Store opening procedures Processing cash transactions Answering guest questions High school diploma or GED Schedule management Phone customer support Guest services software Computer skills Clean workspace maintenance Safety standard operating procedures POS systems Standard operating procedures (SOPs) Salon maintenance Entry level Time management Full Job Description LEGACY is a core value that Halekulani lives by to celebrate our cultural history. For over 100 years, the hotel has welcomed visitors to Waikiki Beach, sharing our gracious hospitality, impeccable service, and unparalleled cuisine. Halekulani and Halepuna Waikiki employees live the legacy through the "art of service."
POSITION SUMMARY
As an integral part of a team, is responsible for continuously looking for ways to improve each guest's experience from exceeding guest expectations to being involved in all aspects of Spa's operation. He or she is responsible for providing gracious and efficient guest service from the point of arrival to the departure. He or she must also be knowledgeable of the spa facilities, services and products, hotel property, the surrounding area. He or she is responsible for curating a personalized guest experience, maintaining the facilities, point of sales, as well as managing the spa appointments.
ESSENTIAL FUNCTIONS 1.
Adhere to Halekulani Health & Safety policies and procedures to ensure a safe and secure work environment 2. Provide a personalized spa and wellness consultation for each guest 3. Provide clear and accurate communication in-person, via email and on the phone 4. Greet and acknowledge all arriving/departing guests 5. Manage spa, salon and wellness reservations 6.
Knowledge at all times of:
a. All property, facility or hotel and Spa features/services, hours of operation b. All hotel and Spa policies and procedures c. Treatment availability and Wait list status d. Current promotions and/or discounts available e. Current Groups "in-house" and their billing for spa services 7. Read communications boards, logs, memos and e-mail messages prior to beginning shift 8. Utilize spa computers with skill and proficiency 9. Maintain a positive attitude with guests and co-workers 10. Maintain a Cashier's bank 11. Describe in detail, Spa treatments, products, and facilities 12. Attend all mandatory meetings and training sessions 13. Maintain a safe, well-equipped and clean work area 14. Properly open and close the Spa each day according to standard operating procedure 15. Assist with escorting guests 16. Perform all other duties as may be required or assigned
SUPERVISORY REQUIREMENTS
Reports To:
Wellness Supervisor
EDUCATION/EXPERIENCE
High school diploma or equivalent vocational training certificate Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position
KNOWLEDGE, SKILLS, & ABILITIES
Ability to anticipate guest needs; respond promptly and acknowledge all guests Ensure familiarity with all hotel services/features to respond to guest inquiries accurately Must be highly organized, detail-oriented and have the ability to multi-task Ability to maintain positive guest relations at all times Computer skills specific to Spa Time management
PHYSICAL DEMANDS
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to lift/transport up to 30 lbs Ability to stand/walk for up to 8 hours throughout work shift Maintain stationary position for up to 45 minutes throughout work shift Endure various physical movements throughout the work areas
WORK ENVIRONMENT
Indoor, air conditioned environment Outdoor, non-air conditioned environment Exposure to variable temperatures Variable noise levels Hotels and Resorts of Halekulani is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
