Guest Experience Ambassador (Mandarin)

Join Kualoa Ranch Hawai'i, where history, culture, and natural beauty come together in one of the most extraordinary places in Hawai'i. With diverse operations and a deep commitment to our land, community, visitors, and each other, we honor our proud legacy while building an exciting future. Be part of our 'ohana and share the spirit of Hawai'i with the world.

Department:

Guest Experience Reports To:

Ho'okipa Manager Schedule:

Full-time. Open availability required, including weekends and holidays, based on business needs. Position Overview The Guest Experience Ambassador serves as one of the first points of contact for visitors arriving at Kualoa Ranch and plays an important role in shaping the overall guest experience. This position requires individuals who enjoy engaging with people, communicating clearly, and helping guests navigate their visit with ease. Ambassadors help ensure that guests feel welcomed, informed, and supported throughout their time on property. Successful team members bring a positive attitude, strong communication skills, and a genuine desire to help others while representing Kualoa Ranch with professionalism and the spirit of aloha. Team members in this role take pride in helping guests have a smooth and memorable visit while contributing to an organized and welcoming environment for everyone on property. Key Responsibilities Responsibilities include, but are not limited to, the following: Welcome and engage guests with warmth, professionalism, and the spirit of aloha. Assist guests with tour check-in and provide accurate information regarding tours, schedules, availability, pricing, and policies. Answer questions about ranch activities, tour requirements, procedures, and general property information. Provide directions and guidance to help guests move easily throughout the property. Coordinate with internal departments to ensure guest needs are communicated and addressed efficiently. Assist in resolving guest concerns or unexpected issues in a calm, courteous, and solution-focused manner. Maintain awareness of guest flow and support an organized and efficient front-of-house environment. Represent Kualoa Ranch professionally while contributing to a positive and cooperative team atmosphere. Qualifications Minimum of 2 years of customer service experience, preferably in hospitality, tourism, or a related field. Strong interpersonal and communication skills with the ability to interact effectively with guests from diverse backgrounds. Positive attitude, reliability, and strong work ethic. Ability to remain calm, professional, and solution-oriented in a fast-paced environment. Ability to multi-task and manage multiple guest interactions simultaneously. Flexibility to work weekends, holidays, and varying shifts as required. Knowledge of Kualoa Ranch and the local area is highly desirable. Familiarity with Hawaiian culture and traditions is preferred. Bilingual ability in Japanese, Mandarin, Korean, or Spanish is highly preferred but not required. What Makes Someone Successful in This Role You enjoy helping people and creating positive experiences. You communicate clearly and confidently with guests and coworkers. You stay positive and professional even during busy moments. You take pride in representing Kualoa Ranch and contributing to a strong team environment. Physical Requirements Ability to sit or stand for extended periods. Ability to lift up to 20 pounds. Proficiency using standard office equipment including computers and phones. Kualoa Ranch Hawai'i is a proud equal opportunity employer and maintains a drug-free workplace. We provide equal consideration to all applicants in compliance with local, state, and federal laws.