Salon Concierge Sales & Hospitality Specialist

Salon Concierge Sales & Hospitality Specialist Boise, ID Job Details Part-time | Full-time $13 - $25 an hour 1 day ago Benefits 401(k) Paid time off 401(k) matching Employee discount Flexible schedule Qualifications Record keeping Customer communication Spa experience Customer relationship building Customer retention Guest relations Salon software Greeting customers Client relationship development Achieving repeat beauty service customers High school diploma or GED Attention to detail Revenue target achievement Beauty & cosmetics sales Appointment scheduling POS systems Care plans Communication skills Consultative selling Entry level Customer complaint resolution Full Job Description

POSITION SUMMARY

The Concierge, Sales, & Hospitality Specialist is responsible for delivering an exceptional guest experience while driving retail and service revenue from the front of house. This role combines luxury hospitality with consultative sales. The Concierge is the first and last impression of the Graeber & Company experience and plays a critical role in helping guests discover the right services, products, and long-term beauty solutions. A successful individual in this role is proactive, polished, and confident recommending services and retail. They understand that every guest interaction is an opportunity to create value, build trust, and grow the guest relationship.

ABOUT GRAEBER & COMPANY

Graeber & Company is a nationally recognized salon and facial bar with a 60-year legacy in Boise, Idaho. Our mission is to help our team achieve their personal, professional, and financial goals while delivering exceptional beauty experiences to our guests. We believe the beauty industry should offer meaningful careers, strong leadership development, and world-class guest experience. Our culture is built around growth, accountability, and hospitality. We invest heavily in education, mentorship, and systems that elevate both our team and the guest experience.

SUCCESS LOOKS LIKE

Within 30 Days Fully trained on Graeber & Company's guest experience standards and service cycle Confident using salon systems including scheduling software, POS, and retail recommendations Successfully greeting, checking in, and supporting guests with a polished hospitality approach Demonstrating basic product knowledge and beginning to make retail recommendations Within 60 Days Consistently recommending retail products to guests based on their service experience Supporting service providers by optimizing schedules and rebooking guests Demonstrating confidence in converting guest inquiries into booked appointments Building relationships with returning guests and remembering preferences Within 90 Days Contributing consistently to retail sales goals, rebooking and guest retention metrics Confidently recommending services, memberships, and home care routines based on guest needs Delivering a seamless, elevated guest experience during busy service periods Recognized as a trusted resource for both guests and team members

ROLE OBJECTIVES

Deliver a luxury hospitality experience from the moment guests enter the salon Greet every guest within 10 seconds and ensure efficient check-in and check-out Convert service inquiries into booked appointments Drive retail sales through product education and recommendations Support stylists and estheticians by optimizing schedules and reducing gaps Encourage guest rebooking and long-term service relationships Ensure every guest leaves with a clear home care plan when appropriate Maintain accurate notes and communication in the salon management system Resolve guest questions and concerns with professionalism and care Maintain a polished, welcoming front-of-house environment Facilitate the full guest experience cycle every guest, every time

COMPETENCIES

Strong hospitality mindset and attention to guest experience Confidence recommending services and retail products Excellent communication and relationship-building skills Ability to multitask in a fast-paced environment Sales awareness with the ability to identify opportunities to add value Strong organization and attention to detail Professional appearance and demeanor Positive attitude and team-first problem solving mentality

EDUCATION & EXPERIENCE

High school diploma or GED preferred Experience in hospitality, retail, or customer service preferred Sales experience strongly preferred Beauty, salon, or spa industry experience is a plus

TOTAL REWARDS

Your Growth Education opportunities, mentorship, and career pathways within the salon. Your Earnings Performance bonuses tied to guest experience and sales outcomes. Your Culture A supportive team environment built around growth, creativity, and personal development.

PHYSICAL REQUIREMENTS

Prolonged periods standing or moving throughout the salon Ability to operate POS systems and scheduling software Ability to lift and organize retail inventory when needed

COMMITMENT TO INCLUSION

Graeber & Company is committed to building a diverse and inclusive team that reflects the community we serve. We welcome applicants of all backgrounds and believe diversity strengthens our culture, creativity, and guest experience. If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to .

Pay:

$13.00 - $25.00 per hour

Benefits:

401(k) 401(k) matching Employee discount Flexible schedule Paid time off

Work Location:

In person