Guest Relations Coordinator (Front Desk) Redlans Gentlemens Grooming | Eagle, Idaho

Guest Relations Coordinator (Front Desk) Redlan's Gentlemen's Grooming | Eagle, Idaho Eagle, ID Job Details Part-time | Full-time $10 - $15 an hour 1 day ago Benefits Employee discount Professional development assistance Flexible schedule Referral program Qualifications Maintaining an organized workspace Guest relations Sales transaction processing Phone communication Customer service Greeting customers Attention to detail Hospitality industry experience Hospitality industry experience (1-2 years) Appointment scheduling Clean workspace maintenance POS systems Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description Redlan's Gentlemen's Grooming is an award-winning barbershop in Eagle, Idaho, built on professionalism, consistency, and a high-level guest experience. We are currently hiring a Guest Relations Coordinator to manage the front desk and help lead the flow of the shop. This is not a passive receptionist role. It requires presence, organization, and the ability to handle multiple priorities while maintaining a calm and professional environment. What You'll Do Greet every guest with confidence and professionalism Manage phones, reservations, and daily scheduling Support barbers and keep the day running on time Handle check-in, check-out, and payments Recommend services and retail products Maintain a clean, organized front desk Communicate clearly with team members throughout the day Handle guest concerns with maturity and problem-solving What We're Looking For Strong communication and customer service skills Ability to multitask in a fast-paced environment High attention to detail and follow-through Confidence with computers, booking systems, and POS Experience in hospitality, salon, or front-facing roles preferred Reliable, punctual, and accountable Schedule Part-time and full-time positions available Must be available for evenings and Saturdays Consistent, dependable scheduling required What We Offer Stable, team-based work environment Training on systems and guest experience standards Opportunity for growth within the company Established business with strong client demand Professional culture with clear expectations Who This Is Not For Someone looking for a low-responsibility front desk role Someone who struggles with multitasking or staying organized Someone who prefers a casual or unstructured work environment How to Apply Apply through Indeed. Qualified applicants will be invited to a short Zoom meet and greet as the next step. About Redlan's Redlan's Gentlemen's Grooming has served the Eagle and Treasure Valley community for over 9 years, focusing on consistency, structure, and building long-term careers for our team.

Pay:

$10.00 - $15.00 per hour

Benefits:

Employee discount Flexible schedule Professional development assistance Referral program Application Question(s): Are you comfortable working in a fast-paced environment where you may handle phones, guests, and team needs at the same time? Have you worked in a salon, barbershop, or hospitality environment before? Are you comfortable addressing guest concerns professionally and finding solutions in the moment? When multiple things need your attention at once (phone ringing, guest at desk, team asking for help), are you confident in prioritizing and staying calm under pressure? Are you able to maintain a professional appearance and represent a high-standard brand daily?

Experience:

Customer service: 1 year (Required)

Work Location:

In person