Salon Reception

Salon Reception 3.8 3.8 out of 5 stars 500 North Kingsbury Street, Chicago, IL 60654 $19 an hour - Full-time East Bank Club 69 reviews $19 an hour - Full-time We are seeking a friendly and organized Salon Receptionist to join our team. The ideal candidate will be the first point of contact for our clients, providing exceptional customer service and ensuring a smooth salon experience. The Salon Receptionist will handle appointments, inquiries, and payments, creating a positive and welcoming atmosphere for our guests.

Pay Rate:

$19.00 per hour. This position is considered entry level.

Full-time Schedule:

Monday:

7:45am-3:00pm

Tuesday:

8:45am-4:00pm

Wednesday:

off

Thursday:

off

Friday:

7:45am-4:00pm

Saturday:

8:45am-5:00pm

Sunday:

8:45am-4:00pm Additional flexibility required

Key Responsibilities:

Greet clients warmly and assist them with scheduling appointments, inquiries, and salon services. Manage phone calls, emails, and walk-ins, providing accurate information about salon services, pricing, and availability. Coordinate and confirm appointments, ensuring the salon schedule is optimized for efficiency. Process payments and maintain accurate records of sales and transactions. Maintain cleanliness and organization at the reception area, retail display, promotional materials, and refreshments. Handle customer feedback and complaints professionally, seeking timely resolution and customer satisfaction. Collaborate with salon staff to ensure a seamless and delightful customer experience. Upsell salon products and services to clients based on their needs and preferences. Requirements Standing, sitting, smiling and communicating for sustained periods of time. Frequent lifting up to 25 pounds. Movement with fingers, hands, wrists and arms. Ability to grasp and reach, sometimes above shoulder level. Ability to stoop, kneel and crouch. Experience with working in a luxury, upscale environment with strong hospitality focus preferred. Ability to multitask, works well under pressure, and able to work in a fast paced environment. Ability to work weekend day and be evening shift. Exceptional organizational, written and oral communication skills. Ability to problem-solve on the spot. Benefits Time Off & Retirement Paid Time Off 401(k) with company match up to 3% Value Sharing (Profit sharing)

Holiday Bonus Paid Parental Leave Health & Wellness:

Comprehensive health, vision, and dental insurance HSA and FSA enrollment options Short- & Long-Term Disability options

Life Insurance:

Basic coverage equivalent to annual income, with voluntary options for additional coverage Long-Term Care options: Coverage up to 50% of annual income Accident and Critical Illness Insurance EAP (Employee Assistance Program) Pet Insurance through

MetLife Employee Perks:

Free workout privileges Employee discounts in the Pro Shop, Spa & Salon services and in the Market Parking and transit benefits (pre-tax deduction) Access to Tickets at Work discounts Tuition reimbursement East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.