Concierge Team Member- Online Chat Support

Craft WOW Moments. Inspire Action. Drive Conservation. At Tanganyika Wildlife Park, we go beyond caring for animals. We create once-in-a-lifetime experiences that make you say "WOW". Inspiring generations to become conservation champions. If you're passionate about animals, driven by purpose, and believe that one moment can change a life then this is where you belong. Why Tanganyika? A Front Row Seat to Conservation in Action We're not a zoo. We're an experience. At Tanganyika, you'll be part of a team pioneering interactive conservation experiences that educate, engage, and empower. We do conservation a bit different our focus is conservation one person at a time. Making people aware of the species, getting them interested, and then calling them to action. Work That Gives You Goosebumps From helping a toddler feed a giraffe for the first time to guiding a training session with a curious lemur, your job here is anything but ordinary. This is the kind of place where work and wonder collide. Real Growth. Real Mentorship. Real Impact. Whether you're starting your career or seeking your next challenge, Tanganyika invests in you. We care about you beyond the workplace with initiatives to help our team reduce their consumer debt to an employee assistance program to our Dream Manager program, we want you to become the best YOU. A Culture That Cares—For Animals and Humans We lead with love, and it shows. Our team is fiercely supportive, deeply passionate, and united by a shared purpose. And yes, your "co-workers" might include sloths, rhinos, and porcupines. Purpose That Reaches Beyond the Park Every guest you help supports a larger mission. Your work helps create meaningful experiences that inspire conservation action around the world. Are you looking for a fun place to work? Do you enjoy helping people and creating exceptional customer experiences? Tanganyika Wildlife Park is looking for energetic, reliable, and team-oriented individuals to join our Concierge Team as an Concierge Team Member- Online Chat Support! At Tanganyika, you'll gain valuable, marketable skills while having fun and being part of a unique work environment. Our employees love the park's continuous growth, exciting animal encounters, and the opportunity to learn new things every day. Plus, our team members enjoy a family-like atmosphere that encourages personal growth and development. Sometimes you even get to meet a sloth during lunch or say hi to a rhino while running an errand! Come join our Concierge team and help us create wildly different guest experiences! Concierge Team Member - Online Chat Support Our Online Chat Support Team Members help create a great guest experience by assisting guests through Go High Level online chat, email, text, and phone calls. This role also supports the Concierge and Sales teams as needed.

Responsibilities Include:

Assisting guests through online chat, email, text, and phone calls Answering guest questions about tickets, memberships, and experiences Helping guests plan their visit to the park Supporting the Sales Lead with guest communication tasks Assisting with additional Concierge tasks when needed Creating positive "WOW" moments for guests

The Ideal Candidate:

Has strong communication and customer service skills Is comfortable talking on the phone Works well independently and stays organized Is reliable, professional, and team-oriented Learns new technology platforms quickly

Schedule:

Training will take place during weekday shifts alongside the Sales Lead. Once trained, this position will primarily work weekends with weekday flexibility Expected schedule is approximately 30-40 hours per week What We Offer Starting pay of $13.50/hr contingent on at least 12 hours of weekday availability during spring and fall Professional development opportunities In-house discounts Employee Assistance Program (EAP) for staff and immediate family Complimentary admission to TWP for yourself and family Apply at https://tanganyikawildlifeparkllc.easyapply.co If you have any issues apply please email amoody@twpark.com for assistance. Please make sure to check your emails, this is how we will be communicating to you about your application.