Reservation Specialist

Description Robert Half is looking for a detail-oriented Reservation Specialist to support hotel booking operations in Lexington-Fayette, Kentucky. This contract opportunity with permanent potential is ideal for someone who enjoys assisting guests, handling high-volume call activity, and ensuring reservation details are accurate from the initial request through final confirmation. The person in this role will serve as a key point of contact for booking inquiries, itinerary adjustments, and customer support related to extended hotel stays. 2nd Shift Position - Contract To Hire Position -

Call Center Responsibilities:

• Handle incoming calls and assist customers with hotel reservation requests in a fast-paced service environment.
• Update, revise, and confirm booking details to ensure each reservation reflects current guest needs and stay requirements.
• Support guests with changes such as date adjustments, room requests, and other reservation-related modifications.
• Manage bookings for short- and long-term stays, including reservations extending up to 40 nights.
• Communicate clearly with clients to explain reservation options, availability, pricing, and applicable terms.
• Resolve customer concerns professionally while maintaining a high standard of service and accuracy.
• Coordinate reservation information carefully to reduce errors and provide timely confirmations.
• Apply strong relationship-management skills to create a positive customer experience throughout each interaction. Requirements
• Previous experience in customer service, reservations, call center support, or hospitality-related operations.
• Ability to manage a high volume of calls while maintaining professionalism, accuracy, and responsiveness.
• Strong verbal communication skills with the ability to build trust and maintain positive client relationships.
• Experience reviewing pricing, terms, or booking conditions and communicating them clearly to customers.
• Comfortable handling reservation changes, updates, and detailed service requests with close attention to detail.
• Ability to use sound judgment when addressing customer concerns and negotiating acceptable booking-related solutions.
• Strong organizational skills and the ability to manage multiple requests efficiently in a deadline-driven setting.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .