Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Leasing Occupancy Specialist
Job
Robert Half
Chelsea, MA (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
46
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Jobs › Chelsea, MA › Leasing Occupancy Specialist Robert Half Leasing Occupancy Specialist Chelsea, MA Apply Description We are looking for a Leasing Occupancy Specialist to support housing occupancy operations for a Contract position based in Chelsea, Massachusetts. This role focuses on evaluating applicant information, coordinating resident communications, and maintaining accurate administrative records in a fast-paced property environment. The ideal candidate brings strong customer service skills, sound judgment when applying housing guidelines, and the ability to manage sensitive information with discretion.
Responsibilities:
- Review household income and supporting documentation to determine appropriate rent amounts based on established guidelines.
- Assess applicant and resident files to confirm housing eligibility and identify any missing or incomplete information.
- Create and distribute written notices related to rent changes, recertifications, and other occupancy updates.
- Meet with applicants and current residents to conduct interviews, explain next steps, and arrange follow-up re-examination appointments.
- Maintain organized and accurate tenant records, ensuring documentation is complete, current, and properly filed.
- Coordinate calendars for interviews, orientations, and related occupancy meetings while keeping schedules up to date.
- Draft clear and accurate correspondence such as letters, memos, and email communications for residents and internal stakeholders.
- Support outreach and leasing efforts by assisting with initiatives designed to improve occupancy levels and reduce vacancies.
- Apply housing policies and regulatory requirements consistently while responding to questions from residents and property staff.
- Handle confidential resident information with discretion and provide courteous assistance through phone, email, and in-person communication. Requirements
- Previous experience in property administration, leasing support, housing occupancy, or a related administrative role.
- Ability to interpret eligibility standards, verify documentation, and perform rent calculations with accuracy.
- Strong customer service and interpersonal skills with the ability to communicate clearly with applicants, tenants, and staff.
- Proficiency with Microsoft Word, Excel, and Outlook, along with comfort handling data entry and email correspondence.
- Experience managing appointments, maintaining files, and working effectively in a detail-driven office environment.
- Ability to use a multi-line phone system and respond to inquiries promptly and courteously.
- Strong organizational skills, sound judgment, and the ability to protect confidential information.
- High school diploma or equivalent required; additional administrative or housing-related training is a plus.