Branch Concierge

Want to be part of an organization that makes a difference? Come join our team! The Concierge is the initial contact for members and guests entering the branch. The role of the Concierge is to manage the traffic flow in the branch, ensuring prompt service and assisting members with digital check-in, demonstrating self-serve technology such as the ITM, technology bar and safe deposit access as well as performing quick routine processes as volume permits. Demonstrates knowledge of Credit Union products and various services, and actively identifies, educates and refers members on what may be most beneficial for them. The successful Concierge will be outgoing and personable and able to multi-task effectively. Excellent customer service and communication skills; must be proficient in computer and mobile device use including MS Word, Excel, web, etc. Previous experience working as a Teller desired.

Hours:

Full-time, 37.50 hours/week, including rotating Saturdays Reports to : Hadley Branch Manager Grade NE5 : Min $16.77 - Mid $20.96 - Max $25.15 Come experience why we have been voted BEST Credit Union in the Valley for 20 straight years!! This position includes a fully comprehensive benefits package, including: health, dental, life, vision, flexible spending and disability insurance; paid vacation, sick, and personal time; tuition reimbursement; profit sharing and generous 401(k) plan with company match. UMassFive is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. UMassFive is a smoke-free facility. UMassFive requires all current and perspective employees to disclose any personal or familial relationships with those currently employed by the Credit Union.

These relationships are defined as:

spouse, children, parents, in-laws, aunts, uncles, cousins, brothers and sisters, and their spouses or children. Additionally, any person who lives with a current Credit Union employee and/or shares an ownership interest in any residential real property. This position is primarily performed in a professional office environment and may include a hybrid or remote work setting. The role requires the ability to perform essential job functions such as working at a computer for extended periods and moving within the office environment as needed. Job-related requirements may include frequent keyboarding and repetitive use of hands and fingers; the ability to communicate effectively through speaking and hearing; and the ability to operate standard office equipment or specialized equipment for their specific role. Occasional physical activities may include bending, squatting, crawling, climbing, and reaching as well as the ability to lift and/or move objects weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.