Patient Concierge (Part-Time Front of House)

Patient Concierge (Part-Time - Front of House) About the Role We are looking for a Patient Concierge to join our team in a part-time, front-of-house role focused on creating a welcoming and professional patient experience. This position is ideal for someone who enjoys interacting with people and takes pride in delivering a polished, organized, and friendly first impression. You will primarily serve as the initial point of contact for patients , with light administrative responsibilities to support the front desk team. What You'll Do Greet patients as they arrive and create a warm, professional first impression Assist with patient check-in and guide them through the visit process Help maintain smooth patient flow by communicating with the front desk and clinical team Answer phones as needed and assist with basic scheduling or inquiries Support light administrative tasks such as updating patient information and organizing front desk materials Keep the reception area clean, organized, and welcoming What We're Looking For Friendly, outgoing personality with strong interpersonal skills Professional appearance and communication style Comfortable interacting with patients in a healthcare setting Reliable and punctual with strong attention to detail Basic computer skills and willingness to learn office systems Prior customer service or front desk experience is helpful but not required Why This Role Stands Out Part-time schedule with a consistent, predictable workflow Supportive team environment with clearly defined responsibilities Focus on patient interaction with light administrative work Opportunity to be part of a growing practice that values organization, professionalism, and team culture Position Details Part-time Hourly compensation based on experience Potential for expanded responsibilities over time

Pay:

$19.00 - $23.00 per hour

Education:

High school or equivalent (Required) Ability to

Commute:

Westford, MA 01886 (Required)

Work Location:

In person