Spa Guest Service Concierge

Robert Andrew Salon & Spa is seeking a polished, professional Spa Guest Experience Specialist/Concierge with previous spa, salon, or hospitality experience to join our team. This role is ideal for someone who is passionate about luxury guest care, enjoys a fast-paced environment, and understands how exceptional service contributes to the overall success and growth of the business.

The Role Includes:

Creating a warm, welcoming, and elevated experience for every guest Learning our booking systems, service standards, and spa operations Supporting daily appointment flow and communication between guests and providers Assisting with scheduling coordination and maintaining smooth front desk operations Building strong guest relationships through professionalism, attention to detail, and personalized service Supporting retail recommendations and overall guest satisfaction

We Are Looking For Someone Who:

Has previous salon, spa, hospitality, or guest service experience, preferably luxury spa Is confident multitasking in a fast-paced luxury environment Understands the importance of guest retention, rebooking, and overall client experience Communicates professionally and positively with both guests and team members Is organized, dependable, and solution-oriented Is motivated to learn, grow, and take on increasing responsibility over time

Schedule Requirements:

We are open six days per week Some opening, evening, and weekend shifts are required This is an active position that involves standing, walking, and engaging with guests throughout the day

Growth Opportunity:

This position offers the opportunity to grow within the company as you develop a deeper understanding of spa operations, guest experience, scheduling flow, retail performance, and overall business success. If you are passionate about guest care, wellness, and creating exceptional experiences in a luxury salon and spa environment, we would love to connect with you.