Service Year Option - Discharge Lounge Concierge

Job Summary The Discharge Lounge Concierge supports patients transitioning out of the hospital by providing a comfortable, organized, and supportive environment while they await transportation or final discharge arrangements. This role enhances the patient experience by offering hospitality, coordination, and communication services to ensure a smooth and positive discharge process.

Minimum Qualifications Education:

High school diploma or equivalent required Maryland resident Individuals eligible for the Maryland Service Year Program (generally ages 18-24)

Experience:

Customer service, hospitality, or healthcare experience preferred

Licensure/Certification:

None required (BLS may be preferred depending on organization)

Skills & Abilities:

Strong customer service and interpersonal skills Excellent communication and active listening abilities Ability to multitask and manage multiple patients at once Compassion, patience, and professionalism Basic computer skills and ability to document or track information Ability to work independently and as part of a team Customer service, hospitality, or healthcare experience preferred Strong customer service and interpersonal skills Excellent communication and active listening abilities Ability to multitask and manage multiple patients at once Compassion, patience, and professionalism Basic computer skills and ability to document or track information Ability to work independently and as part of a team What You'll Do Welcome and assist patients arriving in the discharge lounge Provide a comfortable, supportive environment for patients awaiting discharge Coordinate with nursing staff, care management, and transportation services Communicate updates regarding transportation, medications, or discharge timing Offer refreshments and basic comfort items (as appropriate) Monitor patient needs and escalate clinical concerns to appropriate staff Maintain cleanliness and organization of the discharge lounge area Track patient flow and assist with documentation or reporting as needed What the Job is Really Like You'll be the last impression a patient has before leaving the hospital The role is a mix of customer service, coordination, and light patient support You'll interact with patients who may be tired, anxious, or eager to leave Timing and communication are critical—delays can impact patient satisfaction You'll juggle multiple patients at different stages of discharge While not clinical, you must be aware of patient needs and escalate concerns appropriately The pace can vary from calm to busy depending on discharge volume Work Environment & Demands Hospital-based discharge lounge with frequent patient interaction Combination of standing, walking, and light administrative tasks Requires multitasking and attention to detail Fast-paced during peak discharge times Minimal exposure to clinical procedures, but presence in patient care environment Requires professionalism, empathy, and adaptability What Success Looks Like Patients experience a smooth, comfortable, and well-coordinated discharge Communication between departments is clear and timely Patient wait times and confusion are minimized The discharge lounge is organized, clean, and welcoming Patients leave with a positive final impression of the hospital You demonstrate empathy, efficiency, and strong customer service Caring for Our Team We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role. Happy to Help At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.