Resident Relations Coordinator

Resident Relations Coordinator Hirschfeld Management Inc Rosedale, MD Job Details Full-time $19 - $22 an hour 14 hours ago Benefits Paid holidays Health insurance Dental insurance Employee assistance program Vision insurance 401(k) matching Referral program Qualifications Fair Housing Act Anti-discrimination law High school diploma or GED Full Job Description Hirschfeld Properties currently owns and manages a portfolio of premier apartment communities in central Maryland. Hirschfeld is seeking a temporary Resident Relations Coordinator to join our dynamic team at our Eagles Walk Apartment Homes community in Rosedale, Maryland. As a leading property management company, we are committed to providing exceptional service to our residents and maintaining the highest standards for our properties.

Summary :

The Resident Relations Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants, and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with planning and implementation of resident activities and promoting a quality living experience for all residents.

RESPONSIBILITIES

Serve as the primary point of contact for prospective and current residents, addressing inquiries, concerns, and requests promptly and professionally. Assist with planning, organizing, and implementing of resident initiatives in accordance with the fair housing law and regulations. Track all resident complaints and requests, follow-up, resolve, and notify residents of action taken with a 24-hour turnaround. Coordinate, track and assign work orders with the maintenance team for completion within a 24-hour period. In collaboration with the maintenance team, schedule vendors as needed for work orders. Conduct regular follow-ups with residents to ensure their needs are met and their concerns are addressed in a timely manner. Answer phone calls, open incoming mail, and distribute accordingly. Assist in the development and implementation of resident retention strategies and initiatives. Coordinate and oversee resident events, activities, and community programs to enhance resident satisfaction and promote a sense of community.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. High School Diploma or

G.E.D. 1-2

Years in customer service, hospitality, or property management 1 Year in Property Management preferred Strong problem-solving abilities with proactive and solution-oriented mindset Ability to multitask and prioritize tasks effectively in a fast-paced environment Demonstrate ability to work collaboratively in a team-oriented setting Understanding of local and federal housing laws, Fair Housing regulations, and lease agreement terms. Proficiency in Microsoft Office Suite and property management software is a plus

BENEFITS PACKAGE

Medical, Dental, and Vision benefits available to you and your family after 30 days of full-time employment Employee Assistance Program (EAP) available upon hire date Employee Rental Discount 2 weeks paid vacation, 40 hours of sick leave, two floating holidays, and nine paid holidays 401(k) plan with employer match after completing your first year of employment Employee Referral Program Hirschfeld Management Inc. and Hirschfeld Properties LLC are Equal Opportunity Employers.