Front Desk Concierge

Front Desk Concierge Towson, MD 21204 $17 an hour - Part-time $17 an hour -

Part-time Job Title:

Front Desk Concierge Location:

Towson, MD Employment Type:

Part Time/Shift-based Job Summary The Front Desk Concierge is the first point of contact for residents, guests, and vendors in a premier high-rise apartment community in Towson. This role is responsible for delivering exceptional customer service, maintaining building security, and ensuring smooth daily operations at the front desk. Key Responsibilities Greet residents, guests, and visitors in a professional and friendly manner Manage front desk operations, including answering phones and responding to inquiries Monitor building access and security systems; ensure only authorized individuals enter the premises Receive and log packages, deliveries, and mail; notify residents accordingly Coordinate with building management, maintenance staff, and security personnel Handle resident requests, complaints, and service issues promptly and courteously Maintain accurate records, logs, and incident reports Assist with amenities Enforce building policies and procedures Provide local recommendations and general assistance to residents and guests Qualifications High school diploma or equivalent required Previous experience in customer service, hospitality, or concierge roles preferred Strong communication and interpersonal skills Professional appearance and demeanor Ability to multitask and remain calm under pressure Basic computer skills (email, scheduling systems, package management software) Availability to work flexible hours, including evenings, weekends, and holidays Skills & Competencies Excellent customer service and problem-solving abilities Attention to detail and strong organizational skills Reliability and punctuality Discretion and ability to handle confidential information Team-oriented mindset Working Conditions Stationed at a front desk for extended periods May require standing, light lifting (packages), and interacting with high foot traffic Fast-paced environment with frequent interruptions

Pay:

$17.00 per hour

Work Location:

In person