Concierge Ally Virtual

Come make a difference and consider this unique opportunity to step into a rewarding careerAmazing Opportunity and Great Place to Work! Our storyAt Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight."We are passionate about connecting purpose with impact.

Alight empowers clients to build a healthier and more financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, navigation, and absence management. Our BenefitsWith a comprehensive total rewards package, Alight offers programs and plans that support your mind, body, wallet, and life. Benefits include health, dental and vision coverages starting Day One. Additionally, Alight colleagues enjoy wellbeing programs, retirement plans with contribution matching, generous time off, parental leave, continuing education, and career growth opportunities - all within a thriving global organization. Flexible WorkingSo that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 6 years in a row. Great Place to WorkThanks to the work of every colleague, Alight has received multiple awards of recognition including "Great Place to Work" for the past 7 years and Fortune's "Best Companies to Work For." To learn more about our company culture and awards Click Here. If you, Champion People, seek to Grow with Purpose, and embody the meaning of Be Alight - We invite you to join our team!

Learn more at careers.alight.com. About the RoleThe Concierge Ally role provides compassionate service by handling healthcare inquiries via inbound calls and conducting satisfaction surveys. Ideal candidates possess exceptional customer service skills, professionalism, and a passion for simplifying the healthcare experience. ResponsibilitiesBuilding effective rapport with participants and probes to ensure that all the needs of the participant(s) are identifiedEducating and promoting clinical services that are available to participant with a goal of increasing engagementPrioritizing the most important service needed (coaching, information, emotional support, web navigation)Working closely with the nurse team and/or other teams to determine best method to satisfy participants need(s)Conducting feedback surveys with participants to evaluate satisfaction, utilization of services provided and impact of Alight's servicesDocumenting all research and summarize calls in the case management systemMaintaining confidentiality and comply with all HIPAA requirements when handling data or providing services.

Completing other duties as assignedCommunicating medical information to a nonmedical audience RequirementsHave written and verbal communication skillsHave good customer service and customer resolution skillsAble to be flexible and adaptable with a demonstrated ability to reorganize priorities as business needs changeAble to work effectively in a team environmentHave a basic understanding of medical terminologyHave attention to detail, time management, and decision-making skillsAble to navigate multiple technical environments using personal computers, multiple software packages, Windows environment.

Have a positive attitude and desire to positively contribute to the advancement of individual allies and Alight's Company overall.

Have 2 years relevant experience in telephonic customer service Application and Interview By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position. Alight requires all virtual interviews to be conducted on video.

Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations. Our commitment to InclusionWe celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future. As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process.

If reasonable accommodation is needed, please contact alightcareers@alight.com. Equal Opportunity Policy StatementAlight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status,... For full info follow application link. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Alight Solutions is committed to a diverse workforce and is an