Support Specialist

Support Specialist The Salvation Army USA Central Territory United States, Michigan, Detroit May 16, 2026

Purpose:

Maintain a safe and orderly recovery environment for clients, staff, visitors and guests.

Summary:

Observe people, places, events, and report or correct situations detrimental to the status quo.

Primary Duties and Responsibilities:

Present a positive, courteous, professional role model at all times Provide for the safety, comfort, and security of clients by maintaining order and discipline through the enforcement of all house rules Regularly perform urine screens, client room and property searches, and document findings in SAM Document all client behavioral issues and concerns in SAM for therapist review Give oversight to clients regarding their assigned chores and duties Investigate all serious occurrences/issues that take place during the shift and immediately report to Supervisor and Therapist Assist in intake process through searching, laundering and inventorying personal property Supervise and direct clients during fire, bomb threats, and tornado drills and events Oversee clients during meal times and smoke breaks Accompany and supervise clients during outside and specified inside activities Maintain client sign out sheet ensuring that individuals are signing on and off the property Report in writing on maintenance work order forms all things requiring repair Clean beds of clients after discharge Participate in all face-to-face and electronic staff development sessions as required

Qualifications:

Ability to assess, defuse and bring resolution to abnormal situations Experience with substance abuse or mental health population preferred TB Test and police clearance Authorization to work in the United States Working knowledge of

HIPAA Education/Experience:

High School Diploma or equivalent

Computer Skills:

Ability to use a computer keyboard Proficiency with Microsoft Office Applications, Internet, and E-mail Experience using electronic medical records preferred