Member Services Coordinator

Join our team as a Member Services Coordinator, where your positive and welcoming demeanor will be the cornerstone of our club's exceptional service. As the first point of contact, you'll greet and assist members, manage phone calls, handle registrations, and provide concierge services to enhance their experience. If you have hospitality or private club industry experience, excellent communication skills, and a knack for organization, we invite you to apply. Be part of a dynamic team dedicated to delivering outstanding service and creating memorable moments for our members. and become an integral part of our esteemed club community! We are looking for a full-time, year-round Member Services Coordinator to start immediately. Bay Harbor Yacht Club, a private club located near Petoskey, MI, provides breathtaking views and exceptional service for both guests and members year-round. BHYC boasts several exquisite restaurants, multiple recreational outlets, and large event spaces, all situated on the Bay Harbor marina. We recently completed a multi-million-dollar renovation which included expanded summer seasonal dining, a new Grille Room, State of the Art Fitness Center, Aquatics Center and a Relaxation Spa! The BHYC Benefits Package for full-time, year-round employees includes: FREE employee meals- lunch and dinner program Discounts on BHYC Retail and Spa merchandise On-the-job training- we train all skill levels! Employee referral program bonuses Professional Development Opportunities Flexible Scheduling Paid Time Off Medical Insurance (Club pays for 80% of single rate) Dental, Vision, Aflac Company paid Long Term Disability and Life Insurance 401K matching If you are looking for a fun place to work with some of the best views in Northern Michigan, look no further than Bay Harbor Yacht Club!

Job Duties:

Possess a positive, warm, and welcoming demeanor. Positioned at Front Desk and act as first point of contact for arriving members and guests. Greet and acknowledge members and guests entering/exiting the Club and provides attention. Learns members' names and preferences to the best of ability.

Serve as the member concierge:

Answer incoming calls to the Club and transfer calls as necessary, taking and editing dining and member event reservations. Maintains supply of print materials at the entrances of the Club, including management business cards, member, and prospective member promotional materials, club guides, in-house signage, etc. Registers and fulfills guests' and members' requests (i.e. places phone calls, holds letters or packages, locate wine orders or member online purchases, etc.). Assists with registration for members, prospective members, and reciprocal club guests. Assist members with general office requests, including making copies, binding reports, completing faxes and scans, etc. Assist with maintaining the appearance and organization of the Outfitters merchandise area, including keeping displays neat, organized, and properly stocked. Keep the coat closet neat and orderly. Check coats when necessary. Complete various department administrative projects as needed. Perform other duties as assigned.

Qualifications:

1-2 years experience in hospitality or private club industry or related areas preferred. High School Diploma required, bachelor's degree in business field preferred. POS system experience and knowledge preferred. Experience and knowledge of Microsoft Office required. Must be able to work some weekends, evenings and/or holidays

Job Competencies:

Ability to work in a fast-paced environment. Strong organizational skills to prioritize work activities. Strong interpersonal skills required. Strong integrity when handling confidential personal and sensitive information. Excellent written and verbal communication skills.