Front House Manager

Front House Manager N Family School Eagan, MN Job Details Full-time $50,000 - $62,000 a year 1 day ago Benefits Paid time off Childcare Referral program Qualifications Hospitality Employee onboarding Client onboarding Operations management Phone communication Greeting customers Regulatory compliance Early childhood education Mid-level Administrative experience Team development Team management Organizational skills Enrollment management Employee engagement Onboarding process management Delegation Communication skills Overseeing training Early Childhood Education Client interaction via phone calls Full Job Description Description We're more than just an early childhood school group. At N Family School, we dreamed of reimagining early years education, creating a place that fosters creativity, embraces a curriculum-led approach, and prepares children for the modern world. We're proudly making that dream a reality, and we want you to be a part of it. Founded in the UK as N Family Club, N Family School is an established early years education group that now brings its experience, culture, and ways of working to the United States. Our schools are warm, inspiring places where children thrive, families feel deeply connected, and educators are supported to do their very best work. What you'll be doing… Creating a warm, welcoming, and organized front-of-house experience, serving as the first point of contact for children, families, and visitors each day Ensuring every interaction—whether in person, by phone, or email—is thoughtful, responsive, and aligned with N Family's high standards of care and service Leading the day-to-day front-of-house operations, including managing enrollment tracking, scheduling, family communications, invoicing support, and general administrative processes Maintaining a calm, well-presented, and inviting school environment, ensuring shared spaces consistently reflect a high-quality experience Supporting new families through onboarding and settling-in, helping them feel confident, informed, and connected from their first interaction Monitoring occupancy, waitlists, and family plan changes, proactively identifying trends and escalating where needed Partnering with the wider team to support admissions, school communications, and events that strengthen the school community Leading and supporting the School Operations team, setting priorities, delegating tasks, and fostering a collaborative, values-led culture Supporting onboarding, training, and development of team members to ensure consistent performance and engagement Ensuring all health, safety, and compliance requirements are met, including completing required checks and maintaining accurate documentation Promoting a proactive approach to safety and accountability, and stepping in to support classroom coverage when needed to maintain ratios and continuity of care Using digital systems confidently to manage communication, organization, and day-to-day operations Working flexibly to support school needs, including occasional events, and taking on additional responsibilities as the school grows You should have… Experience in a customer-facing, school operations, hospitality, or service-led role, with a strong focus on delivering a high-quality experience The ability to manage multiple priorities with ease, staying organized, calm, and solutions-focused in a fast-paced environment Confidence working with operational systems such as scheduling, enrollment tracking, procurement, or similar administrative tools Comfort using digital platforms and communication tools to support day-to-day operations and team coordination A strong understanding of, or ability to meet, all applicable state licensing requirements for working in a licensed early childhood setting Postsecondary education or equivalent professional experience, with coursework or exposure to early childhood education considered a plus The ability to successfully complete all required background checks, clearances, and health screening requirements in line with state regulations A warm, welcoming, and service-oriented approach, with a genuine passion for creating a positive family experience Strong organizational skills and attention to detail, with consistent follow-through and accountability A calm, thoughtful, and solutions-oriented mindset, especially in busy or unexpected situations Clear, professional communication skills, with the ability to build trust with families and collaborate effectively with team members A dependable, team-oriented approach, with a strong alignment to N Family's values and culture The N Advantage Competitive salary Annual bonus potential Generous paid time off, including a personal 'Me' Day 40% childcare discount at N Family Schools Access to learning and development through our N Academy And that's not all… 5-year loyalty reward: a round-the-world trip + 2 bonus weeks off 10-year loyalty reward: an out-of-this-world experience + 2 extra weeks off Referral bonuses, exclusive discounts, and regular team socials Why N Family School? At N Family School, we're reimagining early years education, and we want you to be a part of it. With meaningful work, standout benefits, and real opportunities to grow, we put our people first. Join us today to help shape exceptional education and build a career you'll love. What's Next? If you think you got what it takes, click apply and fill in our super quick (1 min) application form! If you want to read more about N, our benefits and work culture, visit our Careers website or our Glassdoor Page. About N Family School We began with a dream. To be the highest quality, and most loved, early years education group in the UK. We imagined a future of early years education that was different. Where a focused, curriculum-led approach would inspire big dreamers and big career movers. Where children are prepared for this ever-changing, modern world and where people come to life when they come to work! At N, we have a commitment to safeguarding our children and thoughtfully prioritise the safety and well-being of everyone in our nurseries. As part of our commitment to ensuring a secure environment, we diligently adhere to the guidance provided by regulatory bodies. Our dedication to safer recruitment practices is underscored by our compliance with key legislation designed to protect vulnerable individuals. By embracing these laws and legislation (DBS Code of Practice; DBS Referral Guidance; Rehabilitation of Offenders Act 1974 and Regulated Activity), we uphold the highest standards of safety and accountability, fostering a nurturing environment where everyone can thrive. Click here for more information on our commitments. In line with Safer Recruitment and Keeping Everyone Safe, N Family Club will carry out online searches for all shortlisted candidates including a Google and Social Media search. Any information found from the online searches, may be discussed at the interview stage.