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Front Desk
Job
Frostbite Cannabis Inc.
Saint Paul, MN (In Person)
Full-Time
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Job Description
Key Responsibilities:
Guest Experience:
Greet every guest with warmth, professionalism, and respect, creating a welcoming and inclusive environment from the moment they arrive.Age & ID Verification:
Check government-issued identification to confirm customers are 21+, ensuring strict adherence to Minnesota cannabis regulations.Check-In & Compliance:
Manage guest check-in through POS, verify purchase eligibility, and maintain accurate records in compliance with all state requirements.Customer Service:
Engage with guests to understand their needs, answer questions, and connect them with sales associates while adding information about their needs into their profile.Security & Safety:
Monitor entry and exit points, maintain secure access to limited access/restricted areas, and collaborate with third-party security during incidents or inspections.Sales Support:
Work closely with budtenders to ensure smooth customer flow, assist during busy periods, and help guide guests through the purchasing process.Store Presentation:
Assist in maintaining a clean, organized, and visually appealing front lobby and retail area that reflects Frostbites brand standards.Qualifications:
Minimum Age:
Must be at least 21 years old, per Minnesota state law.Experience:
1+ years of experience in customer service, hospitality, or security preferred.Communication Skills:
Excellent interpersonal and verbal communication skills with the ability to engage a diverse range of customers in a clear, respectful, and professional manner.Compliance-Focused:
Understanding of, or willingness to learn, Minnesota cannabis regulations, including ID verification, age restrictions, and purchase limits.Conflict Resolution:
Comfortable enforcing compliance, handling sensitive situations calmly, and maintaining a safe, secure environment for all guests and staff.Dependability:
Reliable, punctual, and able to work flexible schedules including evenings, weekends, and holidays.Professionalism:
Consistently demonstrates integrity, discretion, and a customer-first mindset in all interactions.Preferred:
Security, hospitality, or customer service certifications are a plus.Physical Requirements:
Ability to stand, walk, and remain on feet for extended periods.Ability to sit, type, and handle calls for extended periods.
Must be able to lift up to 30 pounds occasionally.